Guest User
August 5, 2023
This is the first hotel with bad reviews after staying in Japan for so long. I didn’t see the order because of the settings. It’s for one person. When I checked in at the front desk, I told me that the room type I booked is gone... Can you change it? (Why can I still book it if it’s gone ) and then said that adults need to add money for 2 people (directly add more than 20,000 yen) which is equivalent to I can book another room, I said then I will refund... Then the young female clerk went in to confirm, it was very annoying, and then I said that I need to deduct the money for the refund... (why, it's not my problem that the original reserved room type is gone) Fortunately, I can speak Japanese, but I have a strong attitude and say that your room type is wrong and it's not my problem. Why deduct the fee...Finally I went to confirm that there is no need to add money... (If it wasn't because I was on the mountain, I would definitely refund it) I left the baby bottle at the hotel when I left for Izu the next day. I contacted them and said no... (we didn't use the baby bottle after drinking milk in the morning) just arrived I found that the baby bottle was gone in the car... I thought it was nothing serious... I called them back to Tokyo and asked them to mail it to me...the result was that there was none...forget it...In short, this hotel is not recommended...It's not a little bad...The room is also very good old
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