Guest User
June 29, 2024
We stayed in this hotel for 3 nights in June 2024 and overall a good experience but service can improve a bit. Pros: 1) Location is right next to victory tunnel and the lift takes you to top floor which opens up on the mall road. It's a 10-15 minutes walk to the start of the mall road (BSNL building). There are HRTC buses and cabs but usually those are full with no seat availability. 2) Room is good , we stayed in the family suite which has 2 double beds 2 bathroom.. It can accommodate family of 4.. It Fully air conditioned.. 3) Room Service is kind of mixed, sometime the response is good while other time it takes time.. Also, there should be a single number for all services but you have to call different numbers for room service, cleaning , house keeping etc.. They should internally have a mechanism to pass on the info. 4) Food: Food is good and the the qty is also good Cons: 1) Parking : Although hotel has its its own parking but they do not take responsibility of any damage to your car in their premises. It happened to us wherein our car was damaged in their parking and they simply told us that due to Monkeys it's damaged.. SO PLEASE PARK at your OWN RISK.... Hotel will simple not take care of your car. 2) staff courtesy can be improved .. I am not saying that they were rude or anything but the people at reception were bit indifferent ... Usually in Hotel guests are welcome but here there that gesture was missing. All and all a good experience with little room for improvement