Guest User
July 15, 2023
Stayed in the Clayton block, lack of signs that direct you to accommodation. On approach building looks out of a horror film. Rooms very tired and dated, coat hooks hanging off walls, door framed knocked and paint missing, window sills lack of paint, windows dirty and panes misted and discoloured. Lack of elec sockets, loose fittings, bathroom tiled floor, no way of putting wash bags off floor other than one thin shelf above sink, no plug in sink so have to run tap for a shave, towels have to hang on disabled hand rails. Breakfast quite poor unfortunately, cafe shuts at 6ish. Come on management get your maintenance team to walk around pads sorry I mean rooms. One thing is the bathroom stinks of damp, no ventilation… I work in a prison and can tell a like away that funiture, colours and fittings are hmp, get it tidied up. Checkout is another thing, led to believe check out was 10:30 then told always been 09:30 but on room door Sunday is 12:00…. Little bits like this is what you need to address, then maybe your kpi would improve…