Renaissance Shenyang West Hotel

It was my first time staying in this hotel. The rooms were clean and tidy, and the service staff were very enthusiastic, which made me feel like I was at home. Mili, the manager on duty at the front desk, asked about my preferences and prepared welcome fruit for me. If I stay in a hotel in the future, I will give priority to Renaissance Hotel. It is worth recommending

The hotel lobby is spacious and bright, with a Christmas atmosphere. The front desk checked in quickly, and Manager Chen Xue's service attitude was also very good. She contacted in advance to arrange a room. The room was equipped with a bathtub, clean and tidy, with complete facilities. The location is not in the city center, but the facilities nearby are complete. The gym is open 24 hours a day, which is great. The breakfast is quite rich, and there are many restaurants nearby.

The front desk staff Kiki and the duty manager Leon are very warm and considerate. The room is very comfortable and the hotel environment is also very good. I have stayed in the hotel several times. The experience is very good, especially the warm and thoughtful service of the front desk. I am very grateful to them. I can feel the enthusiasm of the front desk staff every time I stay. The hotel rooms are also very good and very clean. I will come again next time. I am very satisfied👍👍👍

服務很好，點餐也很快，補水也很積極。前台Cassie服務超讚！

The front desk manager Vicky was very considerate. She called to ask about my needs and preferences before I arrived at the store. She also promised to record my requests and meet them next time. She was very considerate. I will consider coming again.

The hotel's hardware facilities are OK, but how can I describe the service? It's obviously a small hotel, but the service level is so good that I have to smile. It's the first time in history that my colleagues and I were assigned to the same room, and the two room cards in our hands were used to open the same room. The hotel front desk repeatedly called and harassed me in the middle of the night to prove that it was my reservation problem and not their own problem. The hotel lobby bar served the wrong drinks and the service was not timely, and they even repeatedly explained to prove that the guests were stupid and impatient. Does it mean that a hotel with a five-star decoration is a five-star hotel?