Shellharbour Resort and Conference Centre

Zero customer service due to change of arrangement . No flexibility. Rude. No refund . Waste of time and money . Didn’t respond to emails. Didn’t respond. Customer service non existent . Wasn’t impressed. Will review on many review sites and ensure others don’t use

So outdated and extremely noisy with a busy road out front. This place hasnt had a facelift since it was built! Dont stay here if you have trouble sleeping as its sooo noisy with road noise. Bathroom is stuck in the 70s and I am Not sure how they get away with calling it a resort…… yes maybe in the 70s it was but not in 2023! Sound proofing and replacing front windows and doors with insulated windows would Great reduce sound. Reception guy was extremely nice and accommodating, inside has seen a coat of paint which brightens it up but the bed is firm and uncomfortable

Old style resort however the room was very neat and tidy the staff very obliging great value for what we paid the grounds included a swimming pool and tennis court plenty of parking clo se to the Shellharbour club

Anything but a resort, honestly. BUT Pros: Upon deciding that my mum will be coming with me, i called reception and informed them if they're able to upgrade me from a single bed room to 2 bed rooms. There is a charge though ($10 from memory). The rooms are divided between upstairs and downstairs. When i got there i realized the room was upstairs which wasn't convenient for my elderly mother, staff happily changed it to the ground level. Ground level rooms are VERY accessible and safe with parking straight infront of the room. Beds very comfy. Room very room, didn't even need the AC. They had in room service if need be. Location great. Close to multiple shops and major centers as well as great beaches! They offer after hours self check in which is great. Room are very secure. Cons: Stayed for few nights with my mum for work purposes. Since i was away on site working, my mum had the leisure of observing the cleaning ladies cleaning routines. The lady used the same rag to clean the bathroom sink and floor to clean the kitchen cabinets, countertops and other furniture in the room. Called reception immediately and notified them. They apologized and said they'll chat with them before their next round. Room was small, with limited in-room facilities. Only kettle and toaster was provided. As well as an ancient microwave and a mini fridge that doesn't provide appropriate circular air to keep items cool. Mugs and plates are provided. But bring your own like we did just for extra cleanliness. No sink outside of the bathroom's one which is very gross to clean your dishes. Now the bathroom! Holly crap. Terrible. Small, not clean, very old and moldy. I hated going in there to do my business when i had to. Best part about it is the shower, very warm water. Lighting is horrible. In room service food as well as the local restaurant food was horrible and expensive. Save your money and don't order anything from within the 'resort'. There's many others nearby cafes and restos nearby. Staff a bit standoff ish. Couldn't be bothered to explain few things that i've asked. For the price that was paid, just stay elsewhere.

Wayy over priced. For $150 I was shocked when I saw the state of the room. It should be priced around $70 or lower. Outdated This motel desperately needs a renovation. Grout was falling out of the walls, there was a shower curtain installed where there should be a shower screen, the curtains have holes in them, the reverse cycle barley worked and the lights in the room were so dim you could barley see. Toilet paper was the individual-sheet style and toiletries in the wall units. There were no shower caps or any toiletries provided except the bulk units which I personally find a bit unhygienic because who knows that could go in there. Dirty The room had mold in the bathroom. Quite a bit. It was between the tiles, on the floor and on the ceiling. There was also hair on the floor in the bathroom and dirt on the floor in the room. Clearly not vacuumed.