Joann G
August 28, 2024
Good and somewhat less than good. The very good is room cleanliness and excellent housekeeping. Very good bed for a comfortable, quiet sleep, and, a spacious bathroom. We had the executive floor. Property is well maintained. The less than good begins with front desk staff that cannot manage basic requests, and a language barrier - we speak English and very little Canadian French. I’m not sure what language most of the front hospitality spoke, but it was a struggle to receive a positive response. Next is basic convenience inside the room, and although it was spacious, there was not a hook to be had in the bathroom or anywhere else. Choices to hang a wet towel, or damp swim suit after use was a towel bar directly over the toilet (counter to hygienic in every sense) or over a chair back at the bistro table, or on the patio chairs or railing, or in the clothing closet! Next was the advertised promise of secure floor access. Indeed there was a card reader in the elevator, but it was defunct. And not only that as a security ‘minus’, but every door from the outside had no control access (excusing the main lobby access). This hotel is located adjacent to the town green, where events are held almost nightly. Pool towels were only doled out from behind the front desk. Do not go to the pool area expecting a rack of towels for guests to use - adding, they were not particularly generous sized towels, and not in terrific condition! Lastly, parking. Zero monitoring for hotel guest parking in the limited spaces. Again this is adjacent to the town green, and hotel has a popular terrace for dining.