Hampton by Hilton Hotels in Shawnee

It took me a little bit to write this as I never give bad reviews, but with the extensive issues we had I felt it only necessary as this wasn’t just a “bad incident”… I literally had to wash all of our stuff and de-roach it! We will NEVER stay here or any Hampton Inn EVER again! I picked this place and we stayed here in September 2023 because it was the most expensive in the area and seemed to have good reviews. The staff was friendly but the rooms not so much… we arrived very late around 12:30am and the room appeared to be “ok”, except for the strong odor of cigarettes to which I called down to the front desk and they provided us with air freshener as they said there weren’t any rooms left! My son and I were more tired than anything and just wanted to go to sleep after a long day in the car coming from my in-laws house in Texas. We stayed in room 207 and when I woke up in the morning I noticed something crawling on the comforter of the other bed and towards my sons head. It was a large roach and I smashed it in between the comforter. At this point I was already disgusted and it only became worse from there. I started noticing baby roaches everywhere… on the trash can lining (that had no trash in it), on the nightstand, on the tv stand. I was appalled and went and grabbed the housekeeper who was in as much disbelief as I was. I then hear the phone ringing and answered it and it was the front desk apologizing as the housekeeper had called down to them. While speaking with the front desk a roach crawled onto my arm! I immediately lost it! Waking up to a roach infested room is still giving me nightmares! I can honestly say I’ve never had to deal with this at a hotel before. I did notice some additional things and let’s just say their cleaning is less than par and it seems after further inspection they need major maintenance as there was mold on the ceiling and the caulking was black around the tub in areas and cracking of the grout.