Anonymous User
December 6, 2024
Very disappointed, the service is too bad. The air conditioner in the room assigned to me is the old-fashioned one that doesn't heat. The room was very cold and I had to wait for an hour before I had to change the room. The hardware was old and dusty, etc. These are tolerable, but the poor service attitude is really unbearable. The front desk service attitude is indifferent, stern, and extremely unprofessional! I didn't see the so-called front desk staff's service enthusiasm. Only the waitress I met in the elevator had a better attitude. Last time I checked in, I called to ask for a few bottles of water, and the hotel waiter said, "Didn't they give you water? Isn't it not enough to drink? Can't I ask for it? And it takes a long time to deliver a bottle of water. I thought it would be better this time, but the check-in service experience was even worse, and even the quality of breakfast was greatly reduced. The welcome fruit that Ctrip redeemed was not there. I hope the service quality can be improved a lot!
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