EME Catedral Mercer Hotel

The attitude of the staff upon arrival was not very welcoming. The room was the size of a shoe box with limited space to hang your clothes or store your baggage. The safe in the room was not fixed to anything and could be picked up and carried around the room so no point in having one. The TV needed to be repaired. The roof bar was situated above the room where there appeared to be a large damp patch. I tried to get moved to another room, but nothing was available..so we went booked into and another hotel a true 5 star hotel..the travel agent tried to get a refund for the nights we were not going to use but they refused.. definitely not a 5 star hotel, at best a 3..wouldn't recommend

Fantastic hotel location is amazing next to the cathedral has a lovely rooftop bar for a cocktail before you go out highly recommended. The location is within walking distance of all restaurants and bars. This area is full of Spanish where they all eat and drink so you get the real atmosphere and its priced so reasonable unbelievably cheap really compared to uk . The room we had had a great bath and powerful shower two doors that looked out onto the street above the bars and restaurants when the doors were shut you could not hear anything apart from the wonderful bells of theCathedral. Highly recommend Another thing to remember is you do not need to go out and eat early in Spain nine or 10 o’clock at night is when they all start too it’s is wonderful city

The poor rating stems from the misleading five star premise. Five star it is certainly not! The room, the reception, the hallways, etc. are badly in need of refreshing. The public washrooms of the hotel are a total disgrace: the worst I have seen in any hotel let alone a so-called five star. Their El Lado restaurant was quite bad: poor and indifferent service and a substandard pizza. The worst, however, is the out of control and constant, all-night noise from the street which made sleeping extremely difficult. When told about this, the response of the staff was one of total resignation: "there is nothing we (the hotel) can do about it". This was our first and last time here. The location is the only saving feature and it seems that that is what the hotel is exploiting to claim the 5 stars. Definitely not recommended.

This is not a 5 star hotel and those that have rated it 5 should be ashamed. Having spent ~3000 euros for 7 nights i feel ripped off. I have only given 2 stars because of location. The bedrooms are sparse and NOT soundproofed. Whilst the bed is comfy, you wont sleep. If on the top floors the Hotel terrace will keep you awake. Lower down the cafes are active till 1200, then the 0230 roadsweeper, then the 0600 bottle bank, then the bells at 0900. Even worse, Friday and Saturday, EMEs own club at the base means there are loud youths outside until 0430. The hotel blames it on location but it is Mercer Hotels focus on getting money from selling alcohol than severely attenuates the guest experience. I have slept in quieter airport hotels. You might guess I am quite cross. Having spent 3000 euros, I would expect to have regular access to the indoor pool and spa but no, that will be 25 euros extra per person. Breakfast 25 euros each for a very poor offering. The shower was strong and hot but the tiles were dirty and grubby and had clearly not been scrubbed in a while, probably just mopped out. No comfortable seat in the room. A very basic coffee machine with limited choice. No bedside tables. A safe not secured to anything. No storage for clothes other than a pole and shelf. Satellite TV regularly buffering and with a limited choice of channels akin to what you see in an airport. The rooftop pool is cold which is okay but there is no privacy as all the visitors be to the terrace overlook the area. The bar area for residents on the roof was never open so the only option would be to join the public squashed together on uncomfortable chairs This hotel may tick the boxes for Spanish 5* but my experience was anything but. Please don’t reply with your useless platitudes thatreception is there 24 hours. They would not be in a position to fix most of the failings.

The views from our room’s terrace were amazing and the room was huge. The decor was a little tired in places and, as we were very close to the roof top bar, it kept us awake until after 1am. The room had a huge shower with shower heads at opposite end - fantastic we thought. Unfortunately, it also had its own small hot water tank so if two people had a shower at the same time, it had to be a very quick one! All in all, I’m not clear what made this a 5 star hotel.

This is an amazing place, worthy of the price tag. The staff was amazing, especially Sandro at the desk in evenings, who helped find our way when we got lost. He sent someone to us to get us there at midnight! He told the bar we needed a drink after last call on a very stressful journey getting there. The location is literally in the heart of the city. It doesn't get any better than this. Oh, and that pool!