The Golden Lion at Settle

My mother in law and aunty were booked to stay there on 27th October for a wedding. They checked in and were given a key. As the room was not ready they took their luggage and were told to use the main door as they would be back late. When they arrived back the door was locked when it should not have been. Key card would not work. The number listed just rang out and out and several voicemails were left by them and me. 1am the morning and two elderly ladies left outside in the cold. Why do they not have a night porter/emergency number? We had to travel from Lancashire to come pick them up in the early hours and then drop them back off. The emergency procedures need seriously reviewing and someone putting on call to answer the phone in the case of emergencies, and to not to lock the door when guests need to get in. They were banging on the door and we left numerous messages which still nobody has had the courtesy to ring up and apologise. Customer service leaves a lot to be desired

Booked a overnight stay at the Golden lion, the room was clean, warm and we had a super comfy bed. Shower powerful and all toiletries supplies. Staff are very friendly and engaging, food excellent we had lunch and then breakfast, all meals hot and service very good. Roaring fire in the pub lounge area, great selection of beers. All in all a wonderful stay and overall experience excellent Thank you

Popped in to the Golden Lion on our last day in Settle and had a most fantastic meal with the kids. Everything was delicious and couldn't fault the service. Our host Gabor was brilliant, very funny and great with the kids and nothing was too much trouble. Really enjoyed ourselves here and would love to come back again some time.

We went for an evening meal and what a lovely pub it is. Right on the high street its a beautiful looking building. The interior is beautiful. Very cosy and welcoming. The staff were very attentive and knowledgeable. The food was delicious. We would highly recommend this lovely place

Called in for a drink and what a lovely welcome from the staff, especially our two dogs. We sat in the courtyard and my husband had a pint of the Paradise IPA which was superb and I had a wine. We will be back to sample the food as it looked fab. A great pub and place to stay in a wonderful market town. Well worth a visit.

The GL is a lovely pub / restaurant / hotel...right in the centre of the lovely town of Settle... the staff are lovely, the service good.... there is a fab courtyard at the back and the nice side bar / snug area.... the ales were all good...I didn't sample the food, but I did see (and smell) it coming out... and it looked great....the only draw back for me is the price of the guest ales... they were clearly the most expensive in Settle over £5 a pint when in some places it was £4.20 (£3.25 in the WMC)... its not the staff's doing... clearly this is a Thwaites pricing policy.... but it did spoil in a small way the lovely experience.... the GL is definitely worth a visit (even more so in the winter time when the fire is on)...

A quote by The General Manager J Wrighton "We do supply ear plugs in all our rooms to help give you a better night' sleep: We had a very poor night's sleep. Something like a fan was working all night. Especially as we had requested a quiet room. We left before end of our stay!

Sunday lunch looked good but the other meals were mediocre and over-priced. The chickpea, charred aubergine and feta salad sounded lovely but it wasn’t freshly made and had clearly been sitting in the satay dressing for some time. When my soggy beige salad arrived I wished I had ordered the homemade cheese and red onion marmalade pie which sounded great but when it arrived it was seriously underwhelming. If the quality of the food matched the description on the menu then the prices were about right, as it was they were over-priced.

I stayed here with a group of 6 friends for the weekend and everything was just perfect from the rooms to the food to the staff. We had rooms 14 & 15 which easily fit 3 people each. Very tastefully done decor. Rooms and ensuites were very clean. Food was tasty (both breakfast and lunch) with generous portions. Staff was helpful and friendly. They happily accommodated all our requests. I would definitely recommend it to all.