Hotels Near Swiss Watch Gallery KLIA in Sepang

My experience at this hotel was disappointing due to the poor condition of the room. Despite requesting and being willing to pay extra for a larger space, I was greeted with several issues upon arrival.First, there were poorly plastered areas on the ceiling, one above the air conditioner and another right above the bed. The worst issue, however, was the toilet bowl, which had stains and grime buildup at the bottom. Additionally, there was a large gap in one of the ”airplane” windows, offering an undesirable view behind the wall. The wallpaper was badly degraded and in dire need of replacement, and the door laminates were peeling off at the bottom.Overall, these conditions left a very negative impression of the hotel. While the location is convenient, the state of the room was unacceptable. Seeing is believing.

Stay for 2D 1N with my mom as we need to pick up my dad at the airport. The receptionist is kind and the check in process is going smoothly. The room is okay for two people to stay , nothing to complain about. There is cafe kaca and kofi , the food is quite good. Overall recommended for you guys to stay overnight while waiting for your flight. It takes 20 minutes to go to the airport .

Very good sleep and rest before my flight! The staffs are really helpful and attentive, especially the girl at the reception, who gave a warm and friendly welcome :) Good cleanliness! Good location and shuttles for the airport. Definitely recommend!

Room is clean and we are given a room not facing the road so its good. Have a quiet night before our flight. Near to klia. Recommended for a short stay before flying. Definitely will come back again.

We check in this hotel on 16/9/2022 for 1 night for wedding event nearby. It was a late check in due to traffic jam from Johor. The hotel look grant from outside. The room was quite spacious. Before check in, we already call the reception to inform that we have an handicap driver who need a parking lot near to the lobby. For your info, their parking lot is located on the opposite building, multi-storey which is inconvenience for us. The receiption do give us approval to park outdoor. But when we reach the hotel, the security did not allow us to park. Even tho we did told him that we already got the approval. We have to go to the reception again, show them the prove, then the security let us park. But from the security movement and the way he look at us as if we making a crime. So terrible. It was raining day on that day, but was disappointed as no one from the hotel staff assist us with our luggages and things. Enter the room, when we wanted to use the toilet urgently, towel bowl was stained and cannot flush off. Called the room service, technician took about 20-30mins to repair. 4G internet and wifi access was very slow. In the evening, and during check out the next day, the same security kept looking at us and our vehicle. I understand that they are doing their job but please know that we didn't park there illegally. On the day of check-out, we called the reception to check whether can we request for late check-out, but instead of getting a late check-out, reception make us to check-out earlier which is before 12(the standard timing of checking out) If you are looking for a spacious room and decent area, you can come over to this hotel but if you are looking for overall good service and convenient, don't visit this hotel. You will disappoint yourself, just like i do.

-Shower area smells of pee -Toilet smells of pee -Somewhat like a shoe stain on toilet seat -DUSTY. the bedroom has a fan. You literally see balls of dust flying around with the fan on. Husband and kid sneezing the whole 2 nights of staying there. -Were given a list of food choices for breakfast during checkin. Need to choose there and then. They have it delivered each morning to your room at around 7.30am-8am. But the food was already cold. I guess that's why you have a microwave in the unit. -Skip the breakfast. You can get better food in the mall/around Cyber. -No free parking. Register your vehicle plat number and get flat rate RM5 per day. -Friendly and attentive staffs. -Direct connection to the mall.

I received warmest welcome from the staff at reception table. Staff always very helpful in fulfilling my every single request I truly appreciate their excellent service provided by them. The cleanliness in hotel room(2 bed) are excellent.. Definitely I will repeat the booking again. Thx you

Receptionist was friendly and attentive. She noticed it was my birthday and wished me happy birthday. This was my second time staying here. Cleanliness was ok but can be improved. Breakfast buffest spread was ok but to my opinion, the taste and variety went downhill compared to my first stay in 2022. Hope that can be improved too.

My stay was super pleasant and my niece really enjoys the pool! Mind you, the pool shared with the shaftbury residence and they are salt water pool! The pool is very big, make sure to bring your swimsuit, you will not regret it! However there were no shoes in the room, we opened all the drawers but found none. Probably had to ask from the reception but it's okay, nothing much on that as their floor is not tiles nor hard hardwood floower. The services of their staff, like always from Accor group, top notch. There are different lift from parking lot (we park at B1) to the other floor, their staff even help pointing us to the right direction. Make sure to bring your TnG with you so you can validate it for free parking. I booked via Trip so it comes with breakfast, but boy they didn't disappoint. The breakfast buffet, like my previous stay in another Mercure hotel, SUPERB! Kudos to the chef/baker who served and made the croissant sandwich from table to table, love their croissant and fillings! Kudos to the chef who prepared my scramble the way I requested. And also to that delicious nasi lemak. Plus, that surprising ice cream for breakfast which of course, the most enjoyable one for my niece. Just that we went for breakfast quite late around 9am so the refill is a bit slow on some food but we still manage to taste almost all of them (except for the noodle station). and the restaurant used for breakfast buffet is so big that you can sit far from other guests.

Nice, clean, spacious room. Very comfy. Friendly & efficient check-in and check-out staff. Stayed here to attend a 500+ pax event. Hall is big and comfortable with toilets close by. Event food is acceptable.