Fakhar459
December 1, 2024
The hotel was far below our expectations, and I had a terrible experience during our two-night stay. There was no inverter or heating system. When I asked the receptionist about the heating, she said she would turn it on, but I felt cold all night. The next day, I filed a complaint with Trip.com, and they said they spoke to the owner who agreed to give us another room. However, when I went to talk to her, she only provided us with an old heater for such a small room, and we were too afraid to turn it on due to fire hazards.
Additionally, the door lock was not working, and there was something stuck on the roof. The cleanliness was unacceptable, as there were hairs on the bed. Furthermore, the water drainage in the bathroom was not functioning properly and was also clogged. Overall, I had a terrible experience, especially after paying a reasonable amount for our stay.