KAMENOI HOTEL TAZAWAKO

This is the first time I have been tricked in many years of visiting Japan. I specially booked a 32-square-meter room in the main hotel building, but when I checked in, I was assigned a 22-square-meter room in the east building. When I raised an objection, the hotel refused on the grounds that the 32-square-meter room was fully booked. After that, all the front desk staff avoided answering questions. Moreover, the 74-year-old man had to carry a large box up to the second floor by himself. Kamenoi Hotel should be a large hot spring hotel chain in Japan. It has lost its previous warm and responsible attitude towards guests. It really makes us disappointed and regretful.

There are too many people staying in the hotel and it feels like there is insufficient manpower. The temperature of the hot spring in the public hot spring house is relatively high and I cannot enjoy it for too long. The scale on the floor does not feel very comfortable. It should be tidied up a little and the look and feel will be better! Breakfast and dinner were so-so. You have to carry your luggage up to the second floor before there is an elevator, but the service attitude is very good!

I didn't take the photos with my smartphone. Please forgive me. I stayed in the East Wing, which was a little farther away, so it was cheaper. The meals were served buffet style for both dinner and breakfast, and were served by Vietnamese trainees, but there were Japanese people there too, so it wasn't a problem. The buffet had kiritanpo hotpot, Inaniwa udon, and Hinai chicken dishes. I think people who like Japanese food would be satisfied. There was a lot of thought put into the facilities, and each room was given a cold water pot. There was apple vinegar in front of the large hot spring bath, and at night you were also given a small ice cream. The hot spring was a normal hot spring, but it had a forest atmosphere and was fully equipped with a washing area. The open-air bath was just for soaking, but it was roofed, so it was fine even in the rain. The hot spring was a clear, carefully selected flowing hot spring containing sulfur, and it is said to be effective against skin diseases. The local people working in the building were all kind. I recommend it.

This was my first time staying here. It's a quiet hot spring in the mountains and I think it's a nice place, but the hot spring and the facilities were older than I expected. The futon was thin and my back hurt the next day. I don't think I'll be back.

During dinner, I found something that looked like a hair in my meal, and when I mentioned it to the waitress, she bowed her head, immediately took it to the kitchen and examined it, and responded quickly and explained things to me carefully. It turned out that it wasn't hair after all, but she apologized for making me feel uncomfortable. Even though I thought it was hair, she still bowed her head until the end. They were very accommodating. I thought it was wonderful. Thank you very much🙇♀️

This room is in better condition than the room in the east building. I'm satisfied.

Nice hot springs, average surrounding scenery