Huigeailvxing
November 15, 2024
Overall quite disappointed. The most dissatisfied thing is that 11-year-old children need to pay extra, and the cost is very high. The hotel said it was because it provided buffets (three meals a day, but we were not there at noon, and sometimes we didn't eat at night). We said that the child didn’t know whether the hotel’s buffet could be served without or with less money, and the result was that we couldn’t negotiate. The total cost is too high and the price/performance ratio is very poor.
The service is very poor. Customer service basically doesn't read WeChat, and it takes more than 10 minutes on average to reply to messages. You have to take a boat every time you come in and out, and the number of times you can take a boat is limited (not mentioned at the beginning of check-in, but only when the limit is reached, which is almost exceeded. If the limit is exceeded, an additional fee will be charged for each person) 200).
The hotel is too close to the pier, only 2 kilometers, so the water quality is not good. The water is very shallow at low tide. Don't expect to snorkel at the hotel, the water is not clean. It's okay to experience it, but I don't recommend staying there continuously because the price/performance ratio is too low.
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