Quality Inn & Suites

Staff was respectful and friendly. They took care of things well. Very clean rooms and overall good experience. We will stay again in the future when in the Louisville area.

Very clean no-frills hotel, could definitely use updating but the room was clean, the linens were soft, and the bed was very comfortable. Staff was on site and very friendly.

When I arrived, the check in person would not change my reservation and said ******* needed to do it. I contacted ******* and they said they talked with Riken and that he would have the manager change the reservation. That did not happen and when I spoke the next night with Riken, he said he did not say that and that I need to call *******. So I took more time to chat with ******* and they said they could not resolve it until after 8am. I told him I would be checked out by then and that didn't help. When I checked out, they said I still had to pay for 4 nights even though I only stayed 3. I got a call an hour later that I would be refunded for the 4th night. The next day when I checked my credit card, it showed they charged me for 4 nights when I checked in, then charged me another night on top of that, and then refunded that extra night claiming that was the 4th night, when it was for a mystery 5th night. The manager I spoke to on Sept 25 was very rude and talked over me when I was trying to explain the problem. I would not stay here again and advise anyone else in the Sellersburg area to stay somewhere where the staff and management care about the customer and not making bonus money. One of the worst managers I've ever dealt with. Normally managers are considerate of customers... but not at "Quality" Inn in Sellersburg Indiana.