Philipburn Hotel, BW Signature Collection

Had a very mixed experience at Philipburn. Hotel was comfortable, (stayed in lodge room 16), and the one breakfast I had was good. I stayed as part of a large group and on the first night of two night's stay, two of my party were involved in a heated argument with the hotel manager over plates & cutlery being used for a takeaway. The hotel over-reacted and acted in an unprofessional manner over a misunderstanding. Shouting at guests is simply not acceptable. This event soured both my stay and the stay of everyone in the group. So much so that we felt no option but to cancel the dinner we were due to have at the hotel the following night, (and losing the deposit already paid). Comfortable hotel but in our case, a terrible attitude from the manager.

Thank you to the Staff! Amazing staff who are welcoming and super helpful.

Excellent. Highly recommended I love this hotel. Have stayed here numerous times over the past several months on business. It is in a lovely location with nice grounds. It is very comfortable and the food is very nice. New Italian menu launched and from what I’ve tasted it is very good. Most of all the staff are all brilliant, so friendly and so helpful. Would highly recommend this hotel.

Nice wee hotel Hotel was nice and the staff are very friendly. Found me a fan when the room got too hot. The shower could have been better the shower head was leaking from multiple places but overall the room was lovely and the food was amazing too. The takeaway breakfast really helped when I had to leave early in the morning.

Over-priced for what it is. Check-in relatively straight forward. Room very good. Whilst there was a 'lounge' area, it was just restaurant tables/chairs. Restaurant there was a bit of a wait, we had been asked what time we wanted to book dinner - and assumed that was so we weren't in a busy period. They were short staffed, which was explained once we were sat down, but this could have been mentioned when we checked in/when we were asked to book a time for dinner. Food decent enough. Disapointed there was no flexibility for changing the pre-booked breakfast. We were hoping to have breakfast around 7am, which is not exactly an un-reasonable time, but told this wasn't possible, and a take-away breakfast was all they could do. That was not worth the £15 that breakfast was charged at. Overall the main reason for my ratings and overall mostly disapointment is actually the value - almost £200 for a twin room, for 1 night! Whilst some hotels do charge this, and in some cases more, that is driven by demand, or quality, but I'd say this is just a normal hotel, does what it needs to, but doesn't justify over the odds pricing. It wasn't busy either - so it's not like the rooms were in high demand pushing prices up. I feel £80-95 would have been a more justifiable and fair price.

Overnight stay Lovely