Guest User
November 24, 2024
On the day of check-in on Wednesday, the front desk said that cleaning would only be done on Friday, and we had made an appointment. Of course, we went to the front desk on Friday morning to remind them to remember to clean our room. As a result, when we returned at night, the room had not been touched! For three whole days, the trash was not taken out, the sheets were not changed, and the linens were not washed. Except for the 4 bottles of water on the first day of check-in, they were not refilled. After checking out, I communicated with Ctrip's customer service, and the hotel actually said that our room was cleaned on Friday!!! We only parked the car for one night, and the hotel actually said that we were exempted from the parking fee for three nights!! Hyatt is such a big brand, and with such service, I guess I will avoid it in the future and will not patronize it again
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