Guest User
January 31, 2023
Was looking forward so much to staying here , as photos on website looked amazing!! Upon arrival we were greeted with a very friendly welcome and check-in was easy peasy. Double room was quite luxurious , loved colour scheme of yellows and greys! Had a problem locking and unlocking door but soon got hang of it.Not a lot of room to get by between the bed and the massive tv., but we managed as we re both slim build. Went to our gig at Bath Halls, returned to room, settled into the room but became more and more aware of a hammering sound coming from below our window as sat watching tv., when we wanted to go to sleep, was more aware of sound, it sounded like an extractor fan starting up, bad rattling , hammering, then dying down again, repeating and repeating every 5 minutes throughout night, annoying to say the least. Decided to complain eventually at reception and they could only say they couldnt be responsible for noises outside and it was maybe coming from the take away next door, but that was already closed! Didnt think they were very enthusiastic to help, and never asked us if we wanted to change room. Had to put earplugs in but could still hear, rattling n loud hammering in the background! Spoilt stay really as wanted to feel refreshed in morning for our next day, shame because it was so handy for Bath Halls, bit unlucky there, put us off ever staying again ! Surely they can look into where this noise is coming from !