Highgate Hotels in Scottsdale

The staff was very friendly the rooms were clean and they were very accommodating I was very fortunate to be able to be helped by Katie at the front desk she was very accommodating when I requested a room with a hot tub because previous night they were not available. And a bonus I was right next to the pool. Definitely will come back!

The valet was helpful and welcoming, when I arrived and left. However, the male at the front desk was not as welcoming.

The property is 5 Diamonds in every way. Location central to all of Scottsdale. Grounds are beautiful and the housekeeping staff is excellent. All appointments in the spacious rooms are premium down to the leather box for the TV remote. We ate breakfasts in the Ironwood Grill and the food and service were 4 star. Best of all, the service and friendly staff elevated this resort to top level. This was the first time at the Princess; it won't be our last.

The Scott is beautifully designed with a chic, tropical vibe that makes for the perfect getaway. It was an ideal spot for a relaxing girls’ weekend! A highlight of our stay was the amazing spa experience. I had the best facial and the spa itself was beautiful. The resort was also an easy walk to Old Town Scottsdale and nearby shopping. We walked into town and adventurously took a Waygo home - a very futuristic driverless car experience! While the food was delicious, the service at the restaurant and Cabana Club could use some improvement. We found ourselves waiting quite a long time for our orders. The Club may have been short staffed as we had to put in our own drink orders at the bar as servers didn’t come around, and glasses were left unattended around the fire pit area, which detracted a bit from the ambiance. All in all, though, the inspiring design, relaxing atmosphere, and incredible spa made it a wonderful stay.

This is my second time at this Hotel with my family. The staff provided excellent service and were very courteous upon arrival and with any questions I had. The room was clean and large. It has been updated nicely with granite and tiled shower, and nice furnishings. As with most Embassy Suites, there is a sitting tv area with fridge, sink, microwave, and small dining table. I had a pool and mountain view, which was nice. I didn't use the pool, but families appeared to enjoy it. There's really nice sectional seating with fire pits next to the pool, which would be great when it gets cooler. I enjoyed the evening reception which was better than the 1st time. Due to covid restrictions being lifted, they provided light snacks, such as cheeses, veggies, chips, and a few dips. There is a two drink limit per person, and it's free. The morning breakfast is always a nice perk and very good. I gave this hotel four stars only because it is an older hotel, but it's still very charming. I definitely will be back again.

The iconic resort is perfectly located, within a 10 minute walk to Old Scottsdale shops and restaurants. The property is vast and well maintained. The recently updated rooms are large, comfortable, clean and well stocked. The pool grounds are fantastic and well staffed, offering bar, food service and ice water accessible to all guests. A relaxing massage made the stay extra special. The staff are friendly, accommodating and attentive to guests. Maegan at the front desk was super sweet, helpful and made sure that all of our requests were taken care of. Overall this was a perfect 4 day getaway.

I recently stayed in one of the Villas and checked out on April 29. We were three friends traveling together, celebrating my birthday, I was very disappointed. The hotel was very understaffed. I had a few bad experiences with one employee, whose name was Christina. The first time, my friends and I ordered lunch at the pool bar. We were given a number that clipped onto the table. The number was not facing out directly, but on a slight angle. Christina came up to us with a plate of food, that was not ours, and in a nasty tone said, ”How can I see the number if it's not facing me”. After we finished lunch, my two friends went to the bar to settle the bill. They were standing there waiting to pay the bill and Christina was just ignoring them. Then my friend, Larisa, said something like “can I pay?” and Christina just kind of looked at her and rolled her eyes and said you should’ve said what you wanted. Then Larisa asked her why she had an attitude, and Christina got very defensive and said, ”I do not have an attitude, you have an attitude.” And Larisa reminded her of what happened at the table with the number and that you should never argue with customers, but she was still very defensive. And then after a while, just said she was sick. When we were at the pool, we noticed that all of the cabanas were unoccupied. We called the number that was on a chain and asked what the cost was. We were told by Margaret that it was $200.00. We offered $100, and Margaret said ”We would never accept that amount.” The next time we had a run in with Christina was while my friend and I were waiting at the Starbucks counter for at least 10 minutes. Christina walked past us several times and not once asked if we could be helped. I finally asked if we could place an order, and she responded in a very nasty tone, ”You have to wait in line.” We then stood in line and placed our order. I ordered a Grande Americano. She made a tall Americano. I told her the order was wrong, and she proceeded to argue with me ”That is what you ordered”. She changed the coffee to a Grande, and we sat at a high-top table to eat. While sitting at the table, we noticed that the food and beverage manager passed us, so we stopped him to tell him of our experience. Jeff told us that Christina was on our way out, and at her last review she was disciplined due to her attitude. I also mentioned to Jeff that we offered $100 for a cabana rental and Margaret said no. He told us he would buy a round of drinks at the pool bar and offered us a cabana on Sunday. When we went to speak to Jeff on Sunday to get a cabana, he first told us to take any one. Then he said ”No, they are sold, take number 4”. Well Jeff lied to us. No other cabana was occupied that day. Several employees did stand out though with exceptional service. Will who worked at the front desk. Justin at the pool bar; always polite and with a smile on his face, no matter how crappy his

Dystopian vibes. There’s no one to greet you at check in. It’s great if everything goes as it should. If not, you’re on your own with a digital code to get in and an off site call center to help. ***Be advised you will have to upload pictures of your face from all angles and pictures of your government issued ID to get the entry code or forfeit your money spent.**** Is it even legal to require this? Seems like I have a right not to submit my likeness in order to do business or I should have a right to back out with a refund. Creepy as hell and I’ll never stay with them again on the principle of protecting my privacy and my face from whatever they do with my likeness. The room was fine, nice even, except the coffee maker didn’t work and the only person onsite was the lady selling coffee in her coffee shop in the otherwise empty lobby.

10/10- I loved everything about this hotel. Redone midcentury that has amazing staff, daily maid servie and a banger of a pool. The location was perfect for shopping, hiking and restuarants. Great touches such as fruit water in the lobby, replensihed water your room daily, in room coffee for those who need a coffee before venturing out. Did not end up eating but used my hotel credit on a couple of poolside drinks- they hit the spot. This is my go to for a mini trip to Phoenix.