Hyatt Regency Schaumburg Chicago

Excellent service and hotel accommodations!

Great location. Across from Woodfield Mall lots of retail and food options in and around. Great staff, lots of amenities.

**Date:** October 22, 11:45AM **Subject:** Urgent Feedback on Recent Stay Dear Hyatt Management, I am writing to express my extreme dissatisfaction with my recent stay in the executive suite at your hotel. During my visit last week, the suite was not properly cleaned—rags were left on the floor, napkins were near the bar area, and surfaces were sticky. This is unacceptable for a room that is supposed to offer a premium experience, I did not mention these things in a separate review as it wasn’t the worse thing and I am not one to complain over smaller matters . To add to my frustration, I am currently experiencing a second, equally distressing issue. Since 6 AM this morning, I have been subjected to relentless construction noise from the rooms below and next to me. As someone who suffers from migraines, I specifically request quiet rooms. However, my request was clearly ignored. When I brought this to the attention of the manager, I was merely informed of ongoing construction, and that it was specifically only on my side she laughed and shrugged it off and told me it is expected to last several more days. I would expect at the minimum of my points being returned, considering hyatt can advertise peace and quiet and give me and wife the complete opposite. Also renovation information was only available on a sign posted past the check-in area, near the stairs and elevators—far too late for guests to make an informed decision about their stay. Especially in today’s world where a sign is literally doing nothing, considering booking is 99 percent online. As a frequent traveler and Explorist member, I find this lack of transparency appalling. A simple notification in the app or on the website about the construction would have spared me and others from an unpleasant stay. This is not the level of service I expect when spending my hard-earned money or points. I urge you to address these issues immediately and ensure that future guests are adequately informed. Sincerely, Omar P.S also the hotel is not practicing safe procedures the room I was in had a covered fire detector . In case of a fire that would be useful to have functioning .

This property is as expected for a Hyatt Regency. What sets it apart is the staff, particularly the shuttle drivers George and Orlando. They are both prompt, courteous, and very helpful with my special needs, physically. I would recommend this hotel and particularly this shuttle service very highly.