Hotel Vista Oceana Sayulita

Way too loud- open air DJ right outside my window/balcony. Have to close all the windows/doors, so can't even have ocean breezes. DJ started about 3pm and last night was still blasting away at 2.30am.....nothing nice or serene about it. It would be fine if it was a Mexican band.

The location and view on the penthouse floor was truly amazing but the noise from the club below is loud and goes late. The only other issue my husband had was the $150 pesos they asked for when checking out because we got a towel dirty. I promise you it was not excessive dirt but one shower dirt after the beach. Their excuse was that a younger female was going to have to clean it and they were avoiding sending it out to be cleaned. Sorry my husband flipped out but it was the most ridiculous thing I have heard of in my 60 years of travel.

WE had a terrible experience at the hotel. The staff was unprofessional and not helpful. The room I was given was not as described, there was no balcony, no refrigerator, and the air conditioner was old. When I asked to upgrade my room, the cleaning lady named Marisa charged me an extra $140. Later she came back to tell me that it was a mistake and the room was already booked to someone else, which was not true because the room was not occupied during my stay. I asked for a FULL 2 night stay refund from Booking, to change hotels but was refused. I also asked for a cooler to store my drinks, but I was told to use the one in the lobby or buy my own cooler and ice, which the lobby fridge was not working had ice build-up and old food in the freezer. The music from downstairs was played super loud 24/7, which made it impossible to sleep. I am extremely disappointed with the hotel and Booking. BTW don't you dare stain a bath towel you will be charged for it, keep in mind you get a change of towel every other day.

Everything about this hotel is wonderful except for the noise. Even with earplugs, the music from downstairs is exceedingly loud. I honestly thought there was a mariachi band in the hallway at 5 am. I have several more nights here, prepaid, and am genuinely considering leaving. So unfortunate because it’s a great hotel

"Stayed at this hotel recently. Impressed by the cleanliness and fantastic service from the Señora Erica. However, noise was a significant issue. If you're a light sleeper, you might want to consider that. Overall, a decent experience."

You will be "sleeping" on top of a loud bar and next to open air nightclub. None of what is mentioned to you during the booking process. Then the music stops 2 am you can take part of all the conversations on the street as the building has no sound isolation at all. Only stay here if you plan to stay awake all night every day of your stay.