Guest User
January 24, 2025
Borgo Egnazia canceled four room reservations out of nowhere with no explanation. I was planning on traveling to Borgo Egnazia with my extended family including one baby (we were celebrating her first birthday) in May. We woke up one morning to an email from the hotel saying the rooms we had booked five months ago were no longer available for our dates and we couldn’t stay at their property. They offered us no explanation why. They offered to rebook us at the Rocco Forte next door, which we heard was no as good for kids. They gave us only four days to let them know what our plan is with the rebooking or they would simply be canceled with no compensation, explanation or reimbursement for other sunk costs. We now have 9 non-refundable flights from New York to Bari booked with nowhere to stay. They have ruined our vacation and we are out thousands of dollars. We called the hotel and they simply said they were “closed” for our dates. We assume they had someone offer them a lot of money for a wedding buyout and decided to cancel all the rooms the other guests have booked. I imagine this happened to hundreds of other guests. I highly advise against booking this hotel. They were rude, unhelpful, ruined our vacation and are leaving us out over $20,000 in non-refundable flights.