Guest User
December 28, 2021
Checked into the room. Ceiling had water damage and bathtub had major chipping of the painted bathtub. Bathroom floor was sticky. Took a shower. Then turned out the lights, turned back the bedding and cockroaches scattered. My husband and I packed our bags. Went to the office and asked for a refund was told I was lying. I said," I'm not staying in a room with cockroaches." She refunded the night. We went to drive 30 more miles to another hotel and the check in clerk called me to call me a liar again, followed by more raised voice and finally her hanging up on me. Said she just went to the room and saw nothing. I asked if the lights were on and she said yes and I explained bugs usually hide when the lights are turned on. Then she began yelling that I was lying. Why would I inconvenience myself to pack back up and drive another 30 miles at 9pm, after already driving 7 hours to lie about cockroaches. The hotel is not maintained. I understand that things happen and bugs happen. My problem is unprofessionalism and calling me a liar then calling me again to call me a liar, again. Yes, I took a shower and yes I dealt with the room until I turned the covers back and I couldn't sleep with bugs. I travel often so I am used to hotels having issues but the unprofessionalism is inexcusable, hence the negative review. There was limited hotel availability in the area and wasn't expecting a Hilton experience but this was a bit much. Beware they are nice until there is a problem.