Guest User
July 6, 2024
I recently tried to make a reservation at the restaurant at Palácio de Seteais and was appalled by the service provided by their manager, Victor Lucas. Last month, I reached out to secure a booking for a specific date and was told it was too early to reserve and that I should contact them again two weeks in advance. When it was time to reserve, I contacted Victor Lucas directly, but he never replied. I then contacted the restaurant, only to be informed by Victor Lucas that my reservation could not be accommodated, without any explanation as to why. I tried to understand the situation and asked for an alternative date I could reserve, but I never received a response from Victor Lucas again. This level of unprofessionalism and complete lack of communication is utterly unacceptable. I strongly advise against dining at the restaurant at Palácio de Seteais, especially under the management of Victor Lucas. Save yourself the frustration and choose a venue with more reliable and respectful customer service.