Hotel de Moura

Grate customer service large claen rooms with a nice car park sort walk to the centre

Lovely, charming old building with an interesting and artistic interior. My wife wanted to stay here as it is a former convent. But it is rough around the edges. There is no attention to the fine details, particularly the interior of the rooms. Our room was large, with a nice private balcony attached looking out onto an interior courtyard. But both the key lock to the balcony door, and the sliding bolt at the top of the balcony door were broken or inoperable for different reasons. So the door could not be secured. After going out for a stroll, we returned to find the balcony door - which was closed upon leaving - closed, but not locked - was open. Nothing was missing from our room, but it was unnerving. Our private balcony could be accessed from a public balcony - which I must admit, we never saw anyone on (but it was still accessible to the public) - with a simple climb and step. The receptionist came to our room straight away and I demonstrated the unsecure door, the faulty security mechanisms, and stated my concern at being able to sleep soundly in this situation. She went away, but did not return with a response. I returned to reception later and was told that it would be looked at tomorrow. This was not good enough. Eventually, after I spoke to another employee, who made a swift phone call, a handyman appeared as we were getting ready to go out for our evening meal, and made a temporary repair job to effect a secure sliding bolt. The hotel was also a little noisy at times, late at night. The corridors echoed enormously and the guest room doors could not be closed quietly from the outside as the handles would not turn, so they had to be slammed shut. The hotel seemed to be acting as board and lodging to a large number of youths belonging to the local football academy. They seemed to form the bulk of its guests. This was a little unexpected. Overall, an interesting building, a little neglected and run down, with staff who were maybe that not motivated.

Fascinating and interesting hotel but the staff were distant and showed some showed a lack of respect. When asking for a glass of wine at the bar we were told they had run out of glasses! (we had not been drinking) when I complained politely to a member of staff his behaviour was dismissive and simply presented me with a complaints book. Food for breakfast was very average