Guest User
March 28, 2024
Hardware facilities are very good; service is very poor 👎
1. Check-in is around 4 o'clock in the local afternoon. There are two front desks, one with good English and one with poor English. The person who spoke good English was within 1 meter and there were no other customers at the time, so he completely ignored our request for help;
2. Before we checked in, the full payment was transferred to Ctrip. The hotel was unable to successfully deduct the fee, but it was unwilling to contact Ctrip. If you are good at English, you can directly say that we have the right not to let you check in. ! ***!
3. There is no extension at the front desk in the room; there is no wifi prompt etc.
The services of the B&B are better than they thought, and the price and service do not match at all. In short, I will not stay at this hotel a second time!
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