Hotel Casa Zañartu

Muito boa acolhida e serviços, senti falta de frigobar e cofre no quarto.

The location is convenient, there is an old building with history, and the breakfast is good.

Nous avons fait un arrêt d'un jour pour reprendre l'avion de retour. J'ai été charmer par l'hôtel et les gens . Un accueil chaleureux et toujours prêt a nous aidé. la chambre est très spacieuse . en plein centre de Santiago, tout se fait a pied. la petite cuisine nous offres une grande gamme de repas et le tout dans un site agréable. je le recommande même sans ascenseur...maximum 3 étages.

The hotel has a great location, being close to La Moneda Palace and Plaza de Armas and other tourist attractions close to the city center. It is also very charming, with impeccable decoration and its architecture appears to be original. However, the room where we stayed was clearly not the same as the one in the reservation photo and was on the first floor, in front of the terrace where people dine, as the establishment also offers a cafe/restaurant service open to the public. Therefore, in addition to feeling a lack of privacy, we were affected not only by the noise of people who were consuming the cafe/restaurant service on site, but also by the hotel employees who take care of the kitchen and other maintenance on site. As it was not soundproofed, we were also disturbed by the noise from guests above our room and those passing through the corridor with their luggage and chatter. The room also does not have good lighting isolation, so the brightness of the hallway lights interfered with our room, mainly disturbing our night's rest. The bathroom was clean, but it has a small shower area and its plastic floor gives us the impression that it is going to break. The shower is heated for a specific amount of water, which means you have to shower in a regulated manner so that there is no shortage of hot water for the next person. Furthermore, the breakfast included in the daily rate is restricted, a mug of hot water for you to decide whether you will drink tea or instant coffee, a portion of scrambled eggs, two slices of poorly toasted bread, half a glass of fruit juice available, a fruit yogurt available and a portion of granola. The room had no way of communicating with reception, making it necessary to go to them to resolve any problem. However, the hotel staff were very friendly and attentive in whatever way they could. I strongly recommend those who wish to stay at this hotel to ask in advance about the floor and room where they will be allocated, as well as request a room without a terrace. This way the chances of disappointment will be much lower.