HYATT CENTRIC DELFINA SANTA MONICA

Aside from the surprise earthquake that occurred while we visited, which shook our room, our stay was excellent. The free bikes were awesome providing us an opportunity to cruise on down to Venice Beach and around the area. Champagne on arrival was also cool. Lovely view of the beach from our room and within walking distance of the pier and other stuff. Would recommend to our friends and families

I have stayed at the hotel during my business trip to LA, had a good experience, thanks

This is overall not a bad hotel, but it certainly falls short of expectations given the branding and price point. The room was nice enough though sparsely furnished given the size, and a bit awkwardly designed. There’s no coffee or tea service at all, not even a hot water kettle, and plastic cups are just tacky. One morning I woke up and found there was no hot water. Apparently a boiler had failed. I understand problems like this can happen, but there was no follow-up despite the front desk staff saying that once the manager arrived, it would be addressed. When I checked out the next morning, there was no notation in my account. It was proposed that one day’s “destination fee” be waived, which felt trivial; I suggested two and this was begrudgingly accepted. I’ve stayed in many hundreds of hotels over the years and this is only the second time I ever felt justified in requesting some sort of recompense; however, I was made to feel if this was somehow my problem and they weren’t very pleased with having to offer a response. The small restaurant was a highlight, however; the staff was very friendly and attentive and the food was overall quite good. All things considered, I would seek an alternative option in Santa Monica, I’m certain better values exist at either a higher or lower cost.