Melia Llana Beach Resort & Spa

Very impressive set up. We upgraded to what they call "The Level" which gives certain "benefits" such as a designated pool area, ability to eat in other restaurants for no extra or a reduced price etc. Absolutely 7* main restaurant, Mosaico, which is a huge buffet. Food absolutely top quality, fresh, delicious and varied; everything from curries to salads, vegetarian, vegan, stews, roast meats, pasta dishes, fresh fish, fresh fruit, many & varied puddings and almost anything you care to name.We found we had to eat there for most meals because the other restaurants were so poor (see below). This makes it boring, over a fortnight's stay. Our room had a balcony, and we overlooked the pools and the beach. Some rooms are what they call "swim-up"; on the ground floor, with a pool right outside the terrace. Campus easy to navigate with a lot of greenery. Staff all pleasant and polite. Negatives are: ROOMS *Because of the use of energy-efficient bulbs, the lighting in the room & bathroom was very poor. Not helpful when trying to apply make-up! *Hairdryer in bathroom poor quality *Housekeeping: their system needs reforming. Seem to have one maid to make bed & "wipe round", another to replace towels, another to replace used toiletries, another to replace coffee pods, powdered milk etc in the hospitality tray. This meant that every day we were waiting until late for towels, and the other items, usually having to phone Reception who would inform Housekeeping. This resulted in one person coming along with towels, another with a few items for the hospitality tray (usually the wrong ones!) and so on. *Lovely to have a huge magnifying mirror hanging on the wall near the basin in the bathroom. Unfortunately, it was far too high for the (average height)female in our party to use. A little thought about it's placement would help. * NO GRAB HANDLES in the bathroom! This is a big no-no, as not every guest is lithe, limber & flexible, able to leap in and out of the bath and shower with ease. There should also have been a grab handle next to the loo. * Not enough power sockets in the room for today's guests. Unless they bring a ganger or multi-way adaptor, this works out inconveniently for those with the usual tech paraphernalia that we all have these days, some or all of: laptops, kindles, phones etc. RESTAURANTS: *Mosaico - see above. Couldn't be faulted on their food, drinks & service. However, although this restaurant had two coffee machines to service the diners, neither of them were working for most of the two weeks we were there. The excuse was that they were waiting for a technician to come from another island to mend them. Eventually, one of them began working partially, offering a limited variety of drinks (2 or 3) but it's simply not good enough not to have a proper coffee offering for diners. *Pura Vida - this is a bar in the daytime, as well, but we went in the evening for what was billed as their BBQ. The quality of the food was beyon

Definitely not a 5 star experience. This hotel has some serious issues that appear not to be addressed by management (even though reported in numerous reviews and feedback). Many guests, including both myself and my partner on separate occasions, were affected by gastroenteritis - as an all inclusive resort we only ate and drank in the hotel outlets and both drank and brushed teeth with bottled water - one evening in Casa Nostra Restaurant, a guest vomited and collapsed during dinner - there was no manager to be seen and no extra hygiene measures were taken. In addition to this, service in all restaurants and bars was inconsistent with long waits, wrong drinks served and even drinks spilled by staff but not cleaned up properly. Facilities are dated and many items, especially sunbeds, are broken. Having stayed in Melia hotels before, we had a lot higher expectations. Let’s hope that this feedback does not just receive the usual standard response. I believe that with good management, food hygiene and hospitality training this resort could reach a good 4 star standard in the future.

Nice and clean! First time for me with ”all inclusive” so I’m really satisfied. Fantastic buffet that had something for everyone. Nice bbq sorry to say that we missed the Italian restaurant - friends said it was really nice. If all straff were as friendly and nice as Mys and Nelson it would be 10/10