Brian B
July 31, 2024
Buyer Beware My wife (fiancé at the time) and I planned to take our honeymoon in SantaFe and decided on WorldMark. We made reservations directly through the WorldMark website as we did not want to take a chance using an online travel website. We made our reservations in February (five months in advance) and paid in full for a suite with a kitchenette. We received a phone call a week before our wedding confirming our reservation. One would think that everything was set. Surprise, surprise, surprise!!! While on the flight from Philadelphia to Santa Fe we received a message stating: “Due to unforeseen circumstances, we are unable to accommodate your upcoming reservation at the WorldMark Santa Fe. We apologize for any inconvenience this may have caused and we appreciate your patience and understanding. You can reach us on 800-917-1591 so we can assist with an alternate option. Have a great day.” Again I emphasize this reservation was made through the WorldMark website. I am emphasizing this fact because they eventually lied and said we made our reservation through *******. WE DID NOT!!! When we had our layover in Dallas my wife called, but had to wait on hold for over 30 minutes and was put on hold again after finally reaching someone. She was then disconnected, called back, was on hold again, and eventually had to end the call when instructed by a flight attendant on our connecting flight. We were upset and frustrated. Imagine landing in an unfamiliar city without a place to sleep on your honeymoon during a tourist packed weekend. Fortunately, we did find other accommodations. We paid for our new room while waiting for a refund from WorldMark. It would have been nice if they had at least provided us with the interest we would have received by investing the money in a savings account for the aggravation, wasted time, inconvenience, and for nearly destroying the honeymoon we planned for months. I can say with certainty that I have never been treated this way. I will never again stay at any Wyndham property.