SureStay Hotel by Best Western Santa Cruz
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Santa Cruz
SureStay Hotel by Best Western Santa Cruz
516 Water St, Santa Cruz, California 95060, United States
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Welcome to SureStay Hotel by Best Western Santa Cruz
Centrally located in the heart of Santa Cruz, our hotel offers great customer service and clean rooms at a reasonable price. Just minutes from the beautiful Santa Cruz Beach Boardwalk and the Wharf featuring restaurants, shops and more. For families visiting the University of Santa Cruz our hotel would be a perfect choice to be able to take a stroll at the shops, dining and events offered at the Santa Cruz Downtown.
Walk to the County of Santa Cruz building or take a short drive to The Mystery Spot. Make your business or leisure trip relaxing and enjoyable with easy access to some of northern Californias most sought-after retreats, from charming Santa Cruz wineries to the giant redwoods of The Forest of Nisene Marks State Park and Henry Cowell Redwoods State Park. Business travelers especially enjoy the prime location of our property. We are just 35 miles from the Norman Y. Mineta San Jose International Airport and 70 miles from San Francisco International Airport.
Relax or take a dip in our outdoor heated swimming pool. Our 100% smoke-free property features spacious rooms with complimentary wireless high-speed Internet access, free local calls, and free parking. Guests start their day off right with a complimentary continental breakfast served daily.
Book your next Santa Cruz visit and stay at the SureStay Hotel by Best Western Santa Cruz today.Show More
We Price Match
3.2/5·
The room facilities are good, it would be better if there is hot water to drink.
Guest UserAll 42 Reviews
Amenities
Private ParkingFree24-hour front deskWi-Fi in public areasFreeGolf courseFax/copying service
All Amenities
Surroundings
Airport: Watsonville Municipal Airport
(25.0 km)
Airport: San Jose International Airport
(51.6 km)
Train: Santa Clara Station
(49.8 km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
6
Ground Floor 2 Queen Room
2 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Towels
Microwave
Check Availability
5
Ground Floor King Room
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Towels
Microwave
Check Availability
4
Accessible 2 Double Mobility Accessible Roll In Shower
2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Microwave
Private toilet
Check Availability
5
1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Towels
Microwave
Check Availability
5
2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator
2 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Check Availability
4
1 Queen, Mobility Accessible, Roll In Shower,
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Towels
Microwave
Check Availability
Hide Room Types
Guest Reviews(42)
3.2/5
Verified Reviews- Cleanliness3.2
- Amenities3.2
- Location3.2
- Service3.2
Guest User
September 21, 2024
The room facilities are good, it would be better if there is hot water to drink.
Original TextTranslation provided by Google
Anonymous User
April 18, 2022
There is a place to stay here!
Original TextTranslation provided by Google
Guest User
October 16, 2024
Comfortable beds, clean room with everything we needed. Easy access with free parking and a nice pool. Very friendly staff and a simple, but nice breakfast. We left for one night for another occasion and were never in doubt about coming back for the rest of our stay here in Santa Cruz.
Guest User
October 13, 2024
Checked in after a 12-hour drive and was charged $259 (293 including tax) for this hellhole of a room. Apparently, they are doing some upgrades but instead of not putting guests in there until they're done, they're taking advantage of people wanting to stay in Santa Cruz on a Saturday night. Features of Room 111: grille on a/c bent, drapes not hung properly, filthy platform to bed, no washcloths and one very limp hand towel, floors that were stained and broken, graffiti on front of refrigerator, hair in the shower drain and dirty/moldy shower, and a COCKROACH! We tried to get washcloths from the office but they closed and locked up after we checked in. When we complained the next morning, we were asked if we wanted another room. I told her this was a "one and done" and we'd never stay there again, and to cancel the rest of our stay. Can you imagine putting a guest who is staying a week in a room like this?
Annette D
August 14, 2024
The bed was actually very comfortable. My husband and I only needed it for one night since repairs were being done on our house. The staff was very friendly and helpful. Laura recommended a place to eat within walking distance that was very good.
Brown F
July 26, 2024
The hotel rooms for both my family and the friends that we traveled with were both unacceptable dirty and unmanaged with a number of broken, dirty, and unsanitary items. The refrigerator was filthy it had tissue, hair, and a pool of standing water at the bottom with a broken pen floating in it. When the staff (women in plain clothes) came to fix the TV which wasn’t working she used one of the rooms hand towels to wipe it down as she said they didn’t have cleaning supplies ( I asked for them telling her I would be willing to clean down the room myself if she could send over the supplies) she dipped the towel in the dirty water at the bottom and proceeded to wipe down the refrigerator, microwave, and dresser. Keep in mind there were only 2 hand towels in the room and she never brought more each time I asked I was told they were short on towels and that they were being washed. Room had no smoke detector, door was broken, ironing board was broken into 3 pieces and was unusable, lights were falling out of the ceiling, blankets had cigarette burns and what appeared to be some type of glue stuck all over them. This stay was our first at this location the stress was very draining and not our normal Best Western experience.
vanessa5622024
June 28, 2024
I had to contact corporate after the manager denied making additional charges on my card as soon as we left ...the hotel location kept hanging up on us when we were trying to find out why we had multiple charges...corporate relayed to us that we were under surveillance the entire night because me and my son seemed suspicious....they never once communicated their concerns, but accused us at check out for items which were never even in the room ..the managers personal blanket and a lamp??? Who would take home an over used blanket?? They only had sheets!!! No desk lamp ... They also had an issue with us eating their crappy breakfast in our room... They told corporate we must have snuck people in since we didn't not eat in their tiny office , in front of their face....the owner really needs to make some changes here....very upset that we were being watch as well as their lack of communication and dishonesty.
vrubio6069
May 22, 2024
I enjoyed the stay and the area, a lot restaurants and bars around , walking distance nice and cool and fresh.
dyfrigt
May 22, 2024
The hotel is in a convenient place, the room was good but the breakfast or lack of it was terrible, no coffee or orange juice, we had to ask for it but the orange juice was vile. only boiled eggs and bread available despite being at breakfast an hour before it closed. The guy running the breakfast did not have a clue.
Property Policies
Check-in and Check-out Times
Check-in: 15:00–23:00
Check-out: 08:00–11:00
Front desk hours: 24/7
To check-in, contact the property 1 day in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, extra beds can be added. Cot policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds are not included in the total price. For details, please contact the hotel.
Breakfast
TypeContinental
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Number of Rooms: 41
Welcome to SureStay Hotel by Best Western Santa Cruz
Centrally located in the heart of Santa Cruz, our hotel offers great customer service and clean rooms at a reasonable price. Just minutes from the beautiful Santa Cruz Beach Boardwalk and the Wharf featuring restaurants, shops and more. For families visiting the University of Santa Cruz our hotel would be a perfect choice to be able to take a stroll at the shops, dining and events offered at the Santa Cruz Downtown.
Walk to the County of Santa Cruz building or take a short drive to The Mystery Spot. Make your business or leisure trip relaxing and enjoyable with easy access to some of northern Californias most sought-after retreats, from charming Santa Cruz wineries to the giant redwoods of The Forest of Nisene Marks State Park and Henry Cowell Redwoods State Park. Business travelers especially enjoy the prime location of our property. We are just 35 miles from the Norman Y. Mineta San Jose International Airport and 70 miles from San Francisco International Airport.
Relax or take a dip in our outdoor heated swimming pool. Our 100% smoke-free property features spacious rooms with complimentary wireless high-speed Internet access, free local calls, and free parking. Guests start their day off right with a complimentary continental breakfast served daily.
Book your next Santa Cruz visit and stay at the SureStay Hotel by Best Western Santa Cruz today.
Services & Amenities
Most Popular Amenities
Private ParkingFree
24-hour front desk
Wi-Fi in public areasFree
Golf courseOff-site
Fax/copying serviceAdditional charge
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