Guest User
January 4, 2023
Although the building is old, the guest rooms have been renewed and have a clean feeling, and the stay itself was comfortable. As a member of the Sotetsu Hotel, I was able to receive a free extension benefit from the usual 10:00 check-out until 12:00. Check-out at 12:00 is also confirmed at the front desk on the day. However, around 10 o'clock the next day, the room was suddenly unlocked and the door opened. I was in bed, but apparently the room cleaning staff made a mistake. Even though I put a "Do not wake me up" plate on the door and confirmed late check-out at the front desk. I wonder if the matter of late check-out wasn't conveyed to the room cleaning staff. Even if it doesn't get through, it is the basics of a hotel guest room attendant to say ``excuse me'' after repeatedly ringing the doorbell and knocking several times, and then enter the guest room after confirming that there is no response. I think. I am posting this to prevent this from happening in the future.
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