Residence Inn San Francisco Airport/San Mateo

The "Carolina beach community" look and feel of this hotel - with many separate buildings containing four rooms each - was not what we expected when we booked (my fault for not looking at the pictures very closely as I booked in a hurry), but we ended up enjoying this place quite a bit. The staff were all lovely. Not only were they able to check us in (very) early, but they even upgraded our room to a two-story suite without us asking. They were also happy to answer our questions about the area. The facilities were quiet, clean, relatively attractive, and seemed safe, even if they look and feel a bit old/outdated. The suite itself was roomy and clean. Since we were in a two-story loft, we had two beds and two full bathrooms. We also had a full kitchen with a refrigerator, counter, and dishwasher, which was a lovely surprise. We were also fairly pleased with the complimentary breakfasts, which were in "pretty good but not amazing" territory (so, exactly what I expected). Some of the reviews mention a lack of things like waffles, fruit, or bread, but the regular assortment must have been updated at some point recently, because we had access to all of those things, plus pastries/muffins, cereal, eggs, oatmeal, potatoes, sausage, bagels, etc. The hotel is a bit isolated and not in a particularly walkable area, though there are some decent chain shops and restaurants that you can walk to if you're willing to huff it for at least 15 minutes. If you want to head into San Francisco, anywhere in the city worth getting to is going to be at least a 25-minute car ride. (You can also drive ~15 minutes to get to the closest BART station.) There is no shuttle to/from the airport, which was a bit of a bummer. Overall, I would definitely recommend this hotel for anyone looking to stay somewhere close to SFO for a reasonable price.

We booked a room for 1 night for our first night in San Francisco. Unfortunately our flight from Amsterdam was reschedulled to the next day so we had to cancel our stay. We received a cancellation confirmation but a few days later we were still charged THE FULL AMOUNT! We contacted the hotel today and they stick to charging the full 100%. We asked for a replacent stay this week (since we paid for this already) but even this gesture or a discount was to much to ask for and we were rudely send away. TERRIBLE CUSTOMER SERVICE!

Nice Hotel. Good value. Good service. The grounds and rooms are clean and cared for. Somewhat surprised with the $10 a night parking fee. Little kitchen was a nice bonus. Free breakfast was a nice treat and was a surprising good selection for a free included meal.

Room is musty and refrigerator has food stains on glass shelves and floor has large cut in linoleum tile in kitchen area, also the sheets and pillow cases and blankets have a high perfume smell , the silverware was great and cups and pans in good condition