Hotels Near Tollgate Shopping Precinct in Sandwell District

Let me start by saying I usually stay at The Village hotel but decided to give this one a try. This hotel as air con, the Village hotel does not. The location is great just off the M5, everything is easily accessible I booked a twin room, the beds were so comfortable as you would expect with a Mercure hotel. The room was decorated to a high standard and had everything you need to be comfortable. The only negative which might affect some people's stay is the bathroom, it has a mixer shower so the pressure of the water was very weak. I did speak to reception who informed me that in the near future this will be changed. The breakfast was delicious, if you want poached eggs just ask, they are happy to please. This is my now place to stay when visiting family in the midlands. Shout out to Gerry on reception who goes out of her way to make sure you have the best stay, she is a superstar! FYI in the Privilege room- you get a mini fridge and bottled water/juices and a modern shower rather than a mixer tap shower

Enjoyable stay with helpful staff beforehand, taking care of my bags for a couple of days before we arrived. Close to some fast food joints and the motorway. Also some grassy areas to walk the dog. Just one thing - make sure you register your car with the hotel's system. I had driven 400 miles and was not aware of a parking system (okay, I live in a remote part of Scotland that doesn't charge for parking). Staff never mentioned it either, but they were kinda busy between serving drinks and registering guests. Got a bill for £100 which I was not impressed with (finally reduced to £20 after an appeal - which failed, despite me confirming I was a resident at the premises).

There is so much to unpack here when it comes to Selina Birmingham. Never again am I staying at this hellhole of a hotel. For a name like Selina, the hotel sure is nightmarish to stay at. It's shameful that the hotel shares the same name with my non-biological/cosplay partner. There is no breakfast but at least, the bedding, the pillows and the duvet are comfy (but most likely due to the fact that I’m tired) and the wi-fi is decent. Unfortunately, this is where the compliments stop, especially when the dorm rooms are so dark, you have to turn on the flashlight on your phone in order to see. Not to mention, there is no television in the room I was staying in. To make matters worse, the dorm room is cold, coupled with no heating. I honestly don't mind the cold most of the time but the room temperature is too cold for my liking. Speaking of the ground floor, the Korean receptionist told me that I'm not allowed to eat my food at a table at the cafe and told me to climb the stairs all the way to the third floor in order to eat my food. It isn't fair, considering the receptionist with the short, dark hair tends to allow me to eat my food at a table at the cafe during the very early hours of the morning. I eventually lost my patience and yelled at the Korean receptionist. It's rare when I lose my patience. I threatened in a growly voice with, ”I suggest you fill the pot noodle to the top with water unless you want a scathing, negative review to be blasted on the radio for everyone to hear?”. Finally, she got the memo. The rooms, bathrooms and toilets and facilities are unsanitary (for example, there are biscuit crumbs all over the bed sheets. I didn't know until I got out of bed), the entire hotel itself is not accessibility-friendly as if the lack of a lift and the staff not being accommodating towards disabled people such as myself isn’t of any indication, the kitchen and the kitchen equipment on the third floor are dirty, there is no hot water in some of the bathrooms within the dorm rooms, the bathrooms and the dorm rooms are shared (therefore, there is no privacy), the lights keep turning themselves off if you’re idle (I’m more used to turning on and off the lights on my own accord), you need to pay £10 for a padlock which is complicated for disabled people and the list goes on. The toilets, bathrooms, kitchen etc are just as dirty as Badea Faulkner and Olive Allison Brown from the Avanzar House in Middleton, Manchester not cleaning up after themselves. And don’t get me started on the staff being problematic. They aren’t very useful to the point where I had to shout at them due to their language barriers and them not listening to me, let alone understanding me. This is troubling for autistic people like me. Never in all my years have I encountered such frustrating hotel staff members. Compared to the other hotels I've stayed at in the past, the hotel staff in these hotels were never infuriating. If a lack of staff doesn’t tell you the appalling

First time staying in this hotel so was unsure what to think however the room is so comfortable and clean. Neli, the member of staff at the front desk, was so helpful and checked us in quickly and answered all the questions we had. It was nice to be greeted with a smile when checking in. The rooms are on the small side but the layout worked very well and makes the most of the space. The bathroom is clean and provides shampoo, body wash etc for people who are travelling light. Luckily the rooms have air conditioning which is perfect for these hot summer nights. Definitely recommend, amazing deal for the price!

The hotel was nice enough and the staff very friendly, the room itself was fine but there were bulbs missing in two of the lamps and another was broken. The bathroom was was good but the floating toilet did sound like it was falling off the wall when used. As the location was next to a few drive through restaurants the noise levels were quite load that side of the hotel, the other side might have been fine. If you can stay here as part of a deal then I would recommend it but not at full price.

I wrote the following email to the hotel upon check out, (14 days ago and no response) We booked a family room, as we had our little boy with us he is 4 and he could not reach the sink, you may like to consider in offering a child’s step when selling it as a family room so they can reach the sink and climb into bath. The shower curtain was not very clean and I didn’t feel comfortable when it was sticking to my skin whilst showering. See attached photo. There was no information given or provided in the room about the Wi-Fi. There was no TV guide on the television. No fridge in the room. One toilet roll for a family of three. No air conditioning We were notified that the swimming pool was closed which was disappointing but at least notified even though it didn’t reflect in the price. Breakfast was Luke warm buffet style so disappointing. The housekeeper knocked the door at 8.30am when we hadn’t checked out. I would like to mention we stayed at The Marriot in the centre of Birmingham on Tuesday night and this was a much better experience. All in all, it was a very disappointed stay.

What a fabulous experience at this Holiday Inn Express! From the moment we entered we were welcomed with cheery staff who were always smiling and only too happy to help. The Hotel is very clean! Obviously the carpet will have some marks but you can see that they have gone to great lengths to try and remove these. Our room was so clean. The bed linen was pure white and the towels were almost new and very clean and fluffy. (The only downside are the room doors) As the rooms all have to have fire doors it is a little stressful every time a door has to be slammed shut! Be it morning, noon or night there is no option but to slam the door as it doesn't lock otherwise (Room 131 which I did report) Breakfast was all you would need and different options to accommodate everyone. I am Coeliac and was given GF cereal and GF bread toasted separately in the kitchen and covered in cling film to bring to the table obviously reducing the cross contamination issue. What a great relief! My only criticism would be how long it takes to order food through the day, this takes a while and reduces the availability of staff to serve from the bar, but not a biggie. Would definitely recommend this place and highly commend the staff for such wonderful Customer Service obviously guided by good Management.

Went there for 3 nights.. everything was ok except there was police knocked up at 5 o'clock in the morning and they opened my door and came in without my permission..I was in deep sleep..at the end they said it was their mistake.. horrible experience..how come they gave the key to my room from reception..next morning I informed reception .. there was other receptionist who tried to give explanation and gave me£10 voucher..but very terrible experience.