I arrived to the hotel around 6:30pm on July 20th, I had reservations set at Martin Berasategui (a 3 Michelin star restaurant) so I planned to get ready right after checking in. However, due to plumbing issues the water was not draining fast enough and was leaking out of the shower and into the bathroom. I quickly turned off the shower to let the front desk know. The initial lady was able to grab towels and soak up the water (note: I was still not done showering) she told me to just shower again with out fixing the problem. I asked for a different room so that there will be no issues or possible water damaged she said they were fully booked. So I completed my shower and let the water flow out since she said it was okay. The reception desk later told me that it was a water pressure issue and that it is normal. I find their approach in handling the entire situation completely unacceptable. I would not recommend this place at all. There was not even an apology rather a bunch of excuses.