Bancal Hotel and Spa

We visiting the bancal in October 2024. The hotel is very modern and clean , Check in took longer than expected there were 2 more couples in front of us with 2 reception staff and we checked in online to make things easier before we left but this still took 30 mins and after a 17 hr day I wasn’t best pleased . Rooms Very clean spacious beds very comfortable toileting maybe an issue for some as Altho glass is tinted you can still see silhouettes of what business you are doing . Coffee and tea sachets not replaced unless you ask a cleaner daily and no milk.. The balcony was also very spacious with a lovely view Food We went half board and found the food to be very good plenty of choice both breakfast and even meal although maybe a little warmer would be better. Staff Friendly helpful some do struggle with English at times but we are in a Spanish country so I guess we should be better at there language Water issues You receive a small glass water bottle in your room which you take down to refill at breakfast all other water is to be paid for Pools Lovely very quiet Accessibility The hotel is on a hillside although there are lifts you still have a few flights to climb on curtain routes Entertainment Not the best very few and when there was there was only a handful of people to watch not sure where everyone went on a evening , there are pool tables and a table tennis table if you like that thing Shop Lovely little shop was currently being stocked but could do with tea coffee water

We have just returned from a week at this wonderful peaceful hotel, although this may change as the hotel becomes more popular. The hotel and rooms were spotlessly clean, as would be expected of a new hotel. Rooms were very spacious and had great views of the sea. The hotel has lots of nice areas to sit, each area having pools and bars serving snacks or food during the day, which was of good quality and inexpensive. At breakfast and dinner there was a great choice, the only improvement could be a better choice of non-alcoholic drinks and coffee in the restaurant in the evening. The Staff were all great, with a shout out to Lizzy who was very knowledgeable about places to visit and getting around the island. Also Pryia who entertained us with her knowledge of the prickly Pears! We hired a car for 2 days, which I think is the best way to see the island. The majority of roads are great and the cost of hire was reasonable. A couple of points which some may find annoying: Firstly the hotel is not an easy walking distance from the town if you are not fit, and the bus service from the hotel is not great. Secondly, the weather was great while we were there, which meant we drank a lot of water. However, as the tap water is not drinkable we tried to keep the glass bottles provided topped up. This was a challenge, as other than at breakfast the hotel bars were the only place to fill up and they wanted to charge 2 Euros for this. We would advise to buy water and take it to the hotel, which goes against the eco policy of the hotel which I assume is to cut down on the use of plastics. The hotel need to overcome this by providing free drinking water when requested, and if at the pool this could be in the form of a reusable plastic glasses which they use for alcoholic drinks when by the pool. We hope that the water situation improves before our next visit, which we hope will be next year.

We have just returned from an 11 night stay at the beautiful Bancal hotel. The hotel is ultra modern with a feeling of "Grand Designs" about it. It is cleverly integrated into the hillside above San Sebastien and looks impressive as you arrive. We were greeted by very friendly and professional reception staff who soon had us on our way to our room. We had booked in online to save time and it is well worth doing. Our room was spacious and very comfortable with everything we needed. Towels, bedding and fittings are all of a very high standard as are the toiletries. The hotel has a very green and environmentally friendly agenda. There are lots of lighting options in the room for comfort and a large satellite TV with English channels. Outside we had a small patio which we used every day. All rooms have sea views and we could watch the sun rise over Mount Teide. We used the buffet restaurant for breakfast and dinner each day and the food was excellent with good choices and constant replenishment throughout service. There's a live cooking station at both meals so you have extra choices of meat and fish. We were never disappointed! Drink prices were reasonable. The dining room is nicely laid out so you have plenty of space around you whilst eating which is really good ..In fact the whole hotel has a feeling of spaciousness and calm in every area. The pools are superb and watched over constantly by the young guards. Infinity pools are really impressive. Every member of staff we encountered in all areas was kind friendly and helpful even though we spoke very little Spanish! When we needed some help with a medical problem, reception were quick to point us in the right direction and order transport so thank you all. The hotel initially looks a little isolated but it really isn't. There is a bus stop right outside and it costs 1Euro to get to the capital by bus (or 10Euro by taxi) so don't be put off by that. One improvement I would suggest would be to have more drinking water stations around the hotel, especially for out of hours use. We had to plan our water usage ahead which shouldn't be necessary. Thank you Bancal, we hope to return and see you again one day.