Guest User
January 31, 2023
I'm looking for a hotel in the area, I decide to book because I'm attracted by the good price on booking (€141 for two nights) and I decide to call directly, doing this type of work myself I know that usually by calling the reception the price is lowered, so to the proposal of €92 I immediately accepted, and requested a confirmation email, it said "Reservation confirmed for double room €92 BB". When we arrived at check out the receptionist began with "it's 92 euros per night, for a total of 184€". I pointed out to her that it had never been specified that the price was intended per night (the total is practically always indicated or how the price is understood is specified) with an email to prove it. I'm just saying that they offered us a €10 discount. Making mistakes is human, it may have been an oversight, but I don't have to lose out, but rather the structure that made the mistake. It's a shame because both the rooms and the staff had made a good impression, but a scam like this is bordering on legal and shameful.
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