Guest User
September 2, 2024
The description says that check-in is from 2 p.m. The road was long. We arrived at 10.55, at 11 p.m. the girl from the reception said that registration closed at 11 and we should go out and register ourselves in the machine. When I asked for help in registering through the machine, she refused and rudely closed the door to the hotel in front of us, so that we could not go in and pick up the things we had already left in the hotel lobby. It was 11.02 p.m. she said to call support through the machine. Support answered, but did not register. We accidentally noticed a person outside the door and asked to help us through the door. Only with his help were we able to contact support for registration. I think that such service as the girl at the reception provided is unacceptable for working with people.
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