Found Hotel, San Francisco

There is no room service - room cleaned only once every two nights. The rooms have poor sound insulation- could hear other rooms clearly. The coffee machine on 2/F does not work at all. There’s no cup, toothpaste, etc on the room. The hotel is far away from Golden Gate Bridge or golden gate garden. Neighboirhood is full of homeless people.

It's a great location, the room was super clean, a comfortable bed, nice bathroom and a great shower. Everything is super simple, all you need, no extra, but also that makes the price affordable too. It's well insolated, no noise between rooms,....

The building was in a good area, as two young girls we felt perfectly safe staying here. All facilities and rooms were very clean and very cute!!! It was exactly what we needed for a short two day trip. The beds were also extremely comfortable. I would definitely stay here again!

The pillows are the comfortable part and the bathroom. Only thing, I can say water pressure isn’t enough. It doesn’t feel unsafe as long as you don’t walk around the hotel at night. When you use uber, it’s all good. I can also add the room I stayed doesn’t have any view which was hard for me to see outside if it’s sunny or rainy. :(

Good nice clean place. Room is small so wont recommend for family traveler. Stayed here for business and although the hotel is very convenient you have to have code to enter the building . Also the rooms are small so very hard to move around the room. I wouldn't go there with family unless there are larger rooms available. Also make sure you register with hotel

Beautiful and nice place to stay. The location is amazing, you can do a lot of thing by walking short distances. Employees always open to help and give some tips about what to do. The only point that I found to improve is the price for cleaning, that is a little expensive.

Before arriving we read about this Sonder being in a “sketchy” part of town but we didn’t feel unsafe at all. The location is convenient, the staff is super friendly and the room was everything we needed and more. I would definitely come again.

Good points: Good location. Under 5 minutes walk to Muni metro and bus stops, and you could go anywhere from here using public transport. It is also right in centre of town, walk to Macy's. Room: Clean. With air conditioner (the indoor unit of a split system). TV is not free over the airwave but Roku. Facilities: There is a kitchen and a laundry on level 1. They could provide you with laundry detergent capsules, you just need to pay for the washing machine and dryers, both are operated by using an app, and you pay using the app. Bad points: Lift. There is only one lift in the building, so when it failed during my stay, you could imagine trying to haul your luggage up and down 5 or 7 floors. The lift was subsequently switched off twice for further repair work, which was just bad luck; but both repairs were booked during the window of 7 AM to 9 AM, which is when a hotel is usually at its busiest. This is the time when people leave, and maybe rushing to airport. It would have been so much better if management had booked a window which is in the middle of the day, so that customers would be able to take their luggage up or down in the morning, before the lift would be switched off for repair. No external window in the room. So when the air con in my room failed (it failed for 2 days), my room turned into a sauna. Room itself: There was no wardrobe nor clothes rack, so I hung my clothes along the top of the bunk bed. Imagine if you have 2 or 3 people doing that, and imagine in winter when you would have extra layers and jackets. There was also only one mirror in the whole room, located at the darkest corner of the room where the sink was. No chance of doing make up, and there is no full size mirror. There is no hairdryer either. Service: Whenever the on site staff members were away from the front desk, there was no direct way of contacting them (internal telephone, bell, etc). You would need to call a customer service line using your own cell phone, which seems to be located overseas, the telephone service operator would then try to obtain your person details in order to retrieve your booking, do security verification on you, then try to call the staff, which they would often come back telling us that they were unable to reach the on site staff. We had one group of people in one morning, trying to deal with this customer service line, when they were try to check out, and their Uber was waiting for them outside the property, and this customer service line was just asking them all sorts of personal ID verifications. Imagine how frustrated were those people. We also had another occasion, where my air con did not work, and another group of staying guests needed something, so this customer service line told us that they could not reach the on site staffs. There were other occasions where multiple groups of guests waiting at the front desk, trying to answer all sorts of ID verification questions on the phone while everyone just want to find the on s