Hotels Near 321 Smile in San Diego

It used to be a Comfort Inn that we have always stayed at for over 10 years but now a Best Western. Very nice upgrades, great and friendly staff, love the location, A good place to stay. Close to downtown, Old Town, Zoo, and 5 minutes to the beach and shopping and golf just 5 minutes away also.

Was very pleased with my stay here. Only complaint is the people above me stomping around and the people next to me slamming their door late at night and early in the morning. I would definitely stay at this place again. It was clean and very roomy. Walking distance from some good restaurants. Good sized tv with fast internet.

The room is big, it's in the Bay Tower. It's my first time there. After checking in, I dragged my suitcase for more than 800 meters. Although it's next to the airport, there was no noise. What I didn't get used to was that the bathroom was too old. There was no shower room.

Location was excellent for concert at Petco Park, took Uber and obviously was longer due to concert influx realized take a lime lite would have been faster. Walking expect 25-30 min and going up hill. Service was good at check -in , first night found roaches 🪳 under and around fridge area! Went to lobby for possible accommodations , encountered male fair skin and colored eyes, said they were from the weather (🙄) didn’t seem surprised to hear there were roaches in our room, asked if we can switch rooms- he said they were fully booked and didn’t have anything available which I didn’t even see him check. At this point couldn’t find room to check out for the weekend and left as is. Told cleaning lady that evening and she shared a roach spray to spray in infected area. We didn’t not feel comfortable in this environment and left our snacks and food in bags and placed luggage on our beds and desk to avoid roaches from getting in. Additionally had requested towels and when asked for 4 same lobbyist said 4 was pushing it and only handing two towels even though I had booked two double Queen rooms for 8 people!! Second room has stains on bed sheets and pillows, unsure what exactly it was but looked like blood. Friend got rash on arm and suspected bed bugs, checked sheets and luckily didn’t find any. Bathroom sink had broken handle that came off when lifted. Breakfast was good- early hours 7:30-8:30 , doors closed by 8:25 and you cannot take food out. But decent has French toast, bagels, cereal, oatmeal and juices. Parking was small but have additional parking below , just have to walk around the corner.

Very old hotel with dated rooms. The rooms are not good. I had to shift three times, and the front office staff handled the passport carelessly. Won't stay in this property again as I was not impressed with the room quality. Housekeeping is only available every three days—no staff to help to shift the luggage from room to room when I was moved. I booked a bay view room with a balcony, but they provided the first room, which has smelly rooms and no working aircon. Moved to another room without a bay view and, after a night, moved to another room on the eighth floor with a semi-bay view and balcony. Honestly was not impressed with the experience. No free water in the room. Wifi was not the fast.

Location: you know how it is Location Location Location is always key, well this hostel is so close to ghetto, being on 14th Street, a sad conglomeration of homelessness and crime. I saw a worker having to go after a bystander that seemed to have been waiting for anyone to come out of the place, then a biker stole a displaced person's handbag (appeared to have passed out under the influence outside the premises). Staff: I liked Carlos and Ricky a lot, both were always very helpful, accommodating, so was the darker lady at the front desk and the cleaning attendant. I would have problems with my NZ phone to rebook and extend my stays, both would just take care of my reservation by phone and they would email me the confirmation. This happened twice as I extended my stay for a total of 3 weeks. Unfortunately when I tried to do the same through a new worker on the phone (I apologize to not know his name), he sternly asserted that Ricky and Carlos should not be taking reservations by phone. I politely tried to explain myself that I've always had problems with my phone, that I was a repeat or returning guest, and Ricky and Carlos were just being helpful. My mistake was I had asked him if he was the owner then I realized who he was, through the same voice that I would hear in the lobby getting upset over little things with other guests. As soon as I asked if he might have been the owner or manager (since he kept saying Ricky and Carlos were wrong to have helped me process my reservations to extend via phone and email), he hung up and then sent me the email, which I have attached here. Common areas: I wouldn't say they are the classiest and cleanest of hostels in town. If you want a real ”classy” hostel, unassuming without shoving the term in your face, GO TO HI HOSTEL (HOSTEL INTERNATIONAL), they are the cleanest, classy if one must say, organized, huge common areas that are not noisy (Stay Classy can very noisy), right in the middle of Gaslamp Quarter and non-profit. Bed: excellent concept of the separation of ”quarters” via heavy curtains, but tbh it got claustrophobic if you stay long enough in your lil space. It also felt like a morgue as you enter the passageway of the room with all these quarters.

A pretty large resort, but with personal attention by the staff. Ground were well appointed. The rooms were very well appointed, beds comfortable, people serving us were pleasant. Would never hesitate to recommend the place. Can't wait to go back. My only complaints as follows - the one bartender at the Tequila Bar definitely wasn't into serving people with a smile. I asked him what beer he had available and he said ”some domestics and some imports”, turned and walked away. That was a turnoff. The other people who served us over the 3 nights were all fine, but not him. Also, we were on the 15th floor, yet surprisingly we could hear conversations down in the pool area, and especially the music playing. I found that as being a little odd. That is the only reason for dropping it down from 5 stars.

Friendly and efficient check-in that included complimentary water bottles. Our balcony room on the 12th floor was on a corner, so we had views of the harbor, Coronado Island & bridge and Petco Park. We attended 2 games (Go Giants!) and appreciated our own special entrance, via the hotel sky bridge. It was so nice to just walk back to our room after the game. We easily walked to several restaurants and the Shout! House. The room was extremely clean and nicely decorated. The bed, pillows and linens were the most comfortable of a hotel bed we have experienced. There was one USB port and several plug ins. The Wi-fi, in-room coffee maker, security safe, refrigerator and blackout curtains were greatly appreciated. The closet was large, with hangers and two suitcase stands, so our room could stay tidy. We received drink vouchers for the bar on the 1st floor and imbibed before one of the ballgames. The balcony has sliding doors and brought in the fresh air. There was not too much street noise when sleeping. As soon as the sun comes up, the light rail trains, sirens, horns and loud engines can be heard. We didn't experience any noise from neighboring rooms. I think this was the first trip, ever, that there were no slamming doors, loud hallway talkers or running children. The bathroom was probably the oddest we have experienced. Extremely clean and updated, but the double sliding shutter doors were very bulky and noisy. Maybe some WD-40 on the tracks would help. There are decorative shutter ”windows” that did nothing to disguise sounds and smells. No sign of a fan, so we opened the balcony doors when in the room. Not a deal breaker, just a uniquely odd set up.

Rated s 5. Shaq along with the other employees have exemplary customer service. The grounds are well as maintained. Shaq went above and beyond to show true compassion and customer service. This was true for all employees. I will be back. It was home away from home.