Best Western San Bernardino Hotel

Rooms were very clean but in my opinion price is a lil to high. They do have a gym onsite but no swimming pool. Also during my stay they had no hot breakfast only the grab and muffins, apple juice, fruit cups, cereal but no milk. Over all the area is very convenient lots of places to eat that are walking distance. Also freeway on and off ramp are less than a mile away.

It served our needs for one night. It was very quiet and comfortable.

Myself and my wife had reservations at the Best Western hotel for the night of July 17 with checkout on the 18th. We arrived approximately at 3 Pm on the 17th. The photos on their website do not depict what it really looks like. The parking lot is completely open and is just a little better than parking on the street. The lobby and registration desk was enclosed in heavy glass or Plexiglas sheeting similar to what you would find in a bank or corner gas station or liquor store that was subject to frequent armed robbery. The picture on their website did not look like this. My wife asked if we could look at a room, and the attendant stated that no he could not allow us to look at a room. My wife refused to stay there so we left and found other accommodations. Should have look more thoroughly at the references.

Could have had better linens and blankets

Gym, room setup and breakfast

Loved the hotel, best stay i’ve ever had!

We stayed here last night . Yes be sure and get on the opposite side from the interstate if possible. The noise is noticeable but we had the ac running so it did drown out the traffic noice. Mandy helped us at checkin. She was so courteous and helpful. She is a real asset to this location. The breakfast was good with hot and cold choices. I was very pleased.

You Must Stay Here!!! Especially if... You like getting your catalytic converter stolen while parked 15 yards from the front door of the hotel. Also, if you like getting completely ignored by the manager Mr. Solanki when you are requesting the video surveillance footage, then this is your spot! Do you like your emails and phone calls dismissed and never replied to? Then you will feel right at home here! Do you want to go in and speak personally with Mr. Solanki so you, too, can be treated like you don't matter? Then book a room and enjoy all these benefits for the low, low price of $4500 (catalytic converter replacement, rental car fees, insurance deductible, missed days of work and time/energy spent trying to get a hold of Mr. Solanki. I have given Mr. Solanki over 15 opportunities to reply, either through either email, phone calls or visits to his hotel. The one reply he sent was an email with no subject, no message, no greeting, and no professionalism whatsoever - it contained 2 pictures of what he called "The Incident." Well, one picture was of a car that was not mine, along with 2 other vehicles that were not mine...so basically useless. The other picture he sent was a screenshot of the time when the first picure was taken off of the video. Again, useless. Other than that, Mr. Solanki never replied. When I finally saw him at the hotel, he refused to share the video. I asked him what he was hiding and he said he wasn't hiding anything. I told him, "If you're not hiding anything, then share the video with the police.", but he refused. After that, he just kept interrupting me as I tried to have a conversation with him. Anytime I said anything, he just talked over me. I know of one other catalytic converter theft that occurred at this hotel, so be careful if you stay there. And if, God forbid, something happens to you or your vehicle, don't be surprised if you have ZERO help or support from Mr. Solanki. By the way, corporate has not been helpful at all either. They have replied via email 2x and left a voicemail asking me to return their call 1x, but other than that, they have not been in touch either. I returned their call as requested and left 2 voicemails, but have yet to hear back from them. Just so you know, my family and I have stayed at BW hotels many times and, in fact, we stayed at the BW Plus on Shelter Island in San Diego after this incident occurred. Since they are all independently owned, our experiences have varied, but usually they are good. However, this incident, with the hotel not responding and corporate not being helpful, has changed my perspective on the BW Brand. I stayed here from 4/29/24 to 4/30/24.

Advertised full breakfast. Checked in at 11:00 PM. Desk clerk said breakfast was until 10AM. Went down for breakfast and nothing but cereal and muffins. Desk clerk said we were given the McDonald's gift cards because they didn’t serve the full breakfast. We were only given one card and it only has $5 loaded. The clerk was very hard to understand as his English is not easy to understand. The morning clerk was in no way accommodating. Rooms are very clean. Also right on the I-10. Very noisy at night. Request a room on the south side. Won’t stay here again. Will be writing to the company to complain.