Thompson San Antonio Riverwalk by Hyatt

Front desk staff was exceptional from the moment I arrived. Friendly, helpful and knowledgeable with regard to the surrounding area. Beds were very comfortable and the conference rooms are excellent. Would definitely recommend this location for business travel or a family visit to San Antonio.

It is an interesting place. A bit off of the beaten path but not far from downtown activities. It has “steampunk” sort of decor and is fairly dark. The restaurant is a little slow , but the staff were very friendly and helpful, and if you told them that you had a time issue, they accommodated. The food was good (I only ate breakfast).

Unsafe and Unwelcoming: A Terrible Experience I recently stayed at Thompson San Antonio and had a horrifying experience. Despite the establishment's reputation as an upscale hotel, I felt incredibly unsafe during my stay. To my dismay, the bar area lacked any security cameras, leaving guests vulnerable. Unfortunately, I was the victim of an assault in this area. When I reported the incident to hotel security and the police, I was outnumbered and felt further victimized. This experience has left me deeply shaken and I cannot recommend this hotel to anyone. The lack of safety measures and the way my assault was handled were completely unacceptable. I urge potential guests to consider their safety before choosing this hotel. My experience was a nightmare, and I hope that the necessary changes are made to ensure the safety of future guests.

I’ve stayed at the Thompson probably about 10 times now, and it’s always outstanding. Easily one of my favorite hotels to stay at in the country. Always a lovely time! From the comfortable rooms to the well-equipped gym, rooftop pool, rooftop bar, spa, and restaurant, everything is exceptional.

The hotel staff provided top-tier customer service and hospitality! They anticipated all my needs before I even thought of them. The pool area was perfectly maintained and the service was exceptional. It was such a relaxing atmosphere. I highly recommend staying here.

I spent three nights at the Thompson after a first night bad experience at the Emma (tiny room, the pool only waist deep). The room was twice the size of that at the Emma and the pool was huge and 5 ft deep, perfect for my water aerobics. The front-desk staff were all helpful and efficient. The only problem is there is nothing in the area. The hotel restaurant is mediocre at best with occasional unacceptable service and the 20th floor deluxe restaurant with a sensational view is pricey and mediocre. My 75 dls waygu steak was half grizzle and sides were extra. Worth a drink for the view. The closest good restaurant is a 15 minute walk. The zone is really without anything decent nearby, but it was worth my paying four Ubers a day for touring and dining. I would rate it a 5 if it had a better restaurant.

What a great hotel. Clean, well-appointed, and smells great. My room was a perfect size and the bedding was clean and comfortable. The staff was friendly, attentive, and helpful. I will be actively looking for Hyatt hotels if they're all like this.

My team and I visited the Land Race restaurant and it was delicious! Our waitress, Kim, was so friendly and kind and provided excellent customer service all evening. The cheddar bacon Biscuits and filet were delightful! And the desserts were amazing!

LandRace was fantastic! Kim was a delight! She took great care of our group! Food was yummy, cooked just perfect. Appetizers, main courses and desserts all a 5 star Kim was attentive, friendly And attentive. Her recommendations were right on.