Residence Inn San Antonio Airport/Alamo Heights

The bed was too soft and I assume quite used. Windows were dirty and maid service was not offered. We additionally did not get the usual complimentary water as Bonvoy members. Breakfast was iffy and did not keep enough food out for the number of diners.

Rooms are clean and comfortable. It is a nice, quiet property and perfect for a home away from home when visiting family in the area. Never appears to be more than 40% full, which leads me to it’s one fault. They charge $10/night for parking. This seems to me like just another way to increase the price of their lodging without disclosing in advance the charge. They are not in a downtown area and have plenty of surface parking with no competition for space and certainly not a parking garage they are having to pay for. I do not appreciate them using an unnecessary charge for “parking” to increase their revenue. If you are going to stay here, beware and be prepared!

Hotel staff was very friendly - from the front desk to housekeeping and Maria who was in charge of the daily hot and cold breakfast. She offered to help us with breakfast each day, brought stickers to our kids, and was such a warm and welcoming presence that made our stay that much more enjoyable. She deserves a raise - clearly going above and beyond her job to take the utmost care of guests each day. Overall, the facilities were clean, we felt safe, it’s close to many attractions, and we made some great memories.

This is the second time I have stayed at this Residence Inn in the past two months. And it will be the last time I will stay here. The room was fine and the amenities were fine. The staff was pleasant and the location was, well, okay. When you leave the place, be careful, since the exit is immediately adjacent to an exit off the expressway and is potentially dangerous. Now for the nickel and dime expenses. The first time I didn't even bother to look at the checkout statement. This time I did. First off was a $10 parking fee. A parking fee at the Residence Inn? Really? And, of course, there is the parking fee tax added on. Next was the Convention & Tourism fee. No doubt this is really beneficial to me since all I did was stay in the place for 9 hours before leaving. Next on the agenda was the State Occupancy Tax, City Tax and Restaurant Tax. I will be traveling through San Antonio again in the near future. No more parking fee, parking tax and convention and tourism tax for me. Goodbye!

This hotel was incredible. All of the staff were so knowledgeable and available to answer any questions during the stay as well as in advance. Everything from the hotel shuttle service to the amazing tea/coffee and breakfast service was all 5 stars. I will only ever stay here every time I visit San Antonio. Even the hotel's decor is beautiful. Great job guys!

We stayed this propery as we were in town for a funeral, we checked in, when we arrived to our room on the 2nd floor my husband had massive allergies and we looked at vents and there was black mold and dust, absolutely filthy. We provided photos and expressed our concern to the front desk and asked to refund of our night due to no sleep from the black mold and only a full size bed, we reeved a king, called to chnage rooms and were informed there are no king size beds at the property. We asked the manager to follow up and still have not received a response. Would not recommend due to not being clean, no king size beds and lack of follow through.

The hotel’s lobby TV was either broken or turned off. It would’ve been nice to watch some football on a bigger TV than they have in their rooms. Most hotels have USB charging ports by the beds and/or lamps but they didn’t have any, so make sure to bring extra USB charging blocks. I slept on the pull out bed, which was like laying on a sheet covering rocks. To top it off, ALLLLLL night long I woke up to a “tap tap tap tap tap tap” noise. It sounded like it was someone tapping their room key on the door. I kept getting up all freaking night to see if someone was there but the noise would go away. I was so tired that I couldn’t tell what it was coming from until the next morning. Turns out, the TAP TAP TAP TAP TAP TAP TAP TAP… was the fan in the refrigerator. I could’ve gotten a better nights sleep in my car.

I have stayed at this hotel at least six or seven times over the past 2-1/2 years. I chose it because it was conveniently located, but also the staff were friendly and the breakfast good! My favorite - though a small thing - was the coffee station. It used to be good coffee and included the flavored syrups. They even kept that during COVID. Most recently the entire breakfast set-up has changed, has fewer options, has different (not good) coffee, and no longer includes the flavored syrups. I also for the first time was put in a room near the front of the hotel. The airport noise and more frustratingly street noise were definitely bothersome. I have always been in the back before. I will probably go back because I'm used to it, and it's convenient, but I would no longer recommend to someone else. It's no longer anything special.