Hotels Near Express Factory Outlet in San Antonio

I am giving just 3* instead of 5* because of our problem checking in. We have stayed at many Holiday Inns & never had a problem finding our room. However this Hotel is an exception. Upon check-in we were told our room was # 315. The clerk said to get there drive your car to level C & then take the elevator to level 3. O.K. We park at level C, get our bags & proceed along a walkway to an outside door that goes into the hotel. As we approach the door it is opened by someone going out so we do not need to use our room scan card to open it. We find the room which was on the same level & try to open the door. Nothing worked. We call the front desk & the clerk says that she will bring us another card. We wait & wait & wait. Call the desk again. The clerk says where are you?. We say outside of #315. You were not there says the clerk. What ! Are we invisible? Anyway after much talk we & the clerk finally realize that we are in the WRONG Hotel. Yes,, the Drury Hotel shares the same parking garage & we are in the Drury.. We exit the Drury into the same parking garage & see another door around the corner. This one does lead to the Holiday Inn. After 30 min we are in our room. What a bunch of crap. On it's good side, we did have a full Hot Breakfast. Nice but small pool.

This price is in this location in the city and is very close to our convention center. 10 minutes, 5 minutes from the shopping center, convenient to eat, the hotel is good value for money

Hotel location is very good, although the room is a little small, but value for money, including breakfast, the price is also very good, like breakfast with fresh apples and bananas, hot tea coffee during the day, small daisy tea at night, can Said to be very intimate. The hot water is very strong, the bed is very comfortable, I was worried that it would be a tide before, and the result is not, sleep well! Overall, the waiters are very polite and enthusiastic

My family and I visited at the beginning of Summer. I wasn’t wowed when we first got there but that quickly changed. Sarah who worked the desk was very knowledgeable on the history of the hotel and very welcoming. The valet was also very eager to help. Now I read in another post that at times they were low staffed and one time it did take us 30 min to get our car, however I also noticed guests telling them they called or came down and asked for car in person. But if you follow their process and go to the like they provide to request your car at least 15-20 in advance their usually isn’t an issue. That 30 min wait? We forgot to request it. The valet team Manuel, Jose and Molly were very helpful during our stay. The breakfast was impressive too as some places have their own fancy restaurant which makes it hard to find something at high price. Gibbs keeps it simple with buffet style eggs, meats, biscuits and gravy, and waffles as well as quick grabs like yogurt. They even add a San Antonio dish, carne guisada with tortillas. Someone mentioned the A/C being too loud. Yes as the air comes on a little loud but quiets down 5 sec later. Didn’t bother me when sleeping. My family and I sleep with house freezing. We were excited to see that this hotel A/C was able to go below 70 degrees unlike many hotels I’ve been. We slept comfortably at 66 degrees. We raised to 70 during the day. The down side for my wife was water pressure in the shower. We would definitely stay again. Such ideal location with view of the Alamo Plaza and Rivercenter Mall just on the other side. It is 15 min from airport. Didn’t think to take picture of the hotel but here is a look at hallway and our view.

The location is excellent, there is a small river going out, there are many restaurants by the river, the starting point of the boat tour is next to the hotel, there is a small supermarket next to it. At night, the bustling city is a bit like Lijiang, and it is very interesting to walk along the river in the drizzle. Every meal is chosen by the river, I like that feeling too much. At the breakfast, there is a duck to eat at the table. If you don't give her a bite, you are too clever little duck. It doesn't look like a hotel breakfast. The hotel is a star-rated hotel with a good standard. The elevator directly down to the river is slower, other services are good, parking in the opposite parking building, very convenient, compared to other hotels around the price is cheap, 31 dollars a day, it seems that there is an additional cost of 2 dollars.

It is a hotel that I would definitely like to stay next time. Good breakfast. The service of the hotel staff was attentive and the hotel felt comfortable. There is a shop near the hotel, which is very helpful.

Overall a nice property. Great river walk location and lots of on-site food & beverage options. Valet is $50/ night (probably standard rate). I was able to receive a upgraded corner room on a high floor, because of my Hilton member status. Accommodations were okay. Power outlets didn’t work. Fridge wasn’t working properly either. Shower floor had a weird shower matt inside, wasn’t pleasant.

We stayed here on a Saturday night and made the reservation that morning. It cost around $320 or $330 for the night. The room was fairly large. There was the main room with 2 double beds and another room (open floor plan) with a sofa bed. The rooms were clean and comfortable. In the morning, they had a nice breakfast with various options. The hotel is fairly close to the Riverwalk and The Alamo. It cost around $10 to Uber to the Riverwalk, and around $15 to return (excluding tip).

We chose this hotel because of the location, easy walk to riverwalk, our favorite spot....just perfect. The staff & valet service were extremely helpful & courteous. The only thing we were not pleased was our room #610. It was not inviting, it seemed damp, was dark, couldn't open shades in the afternoon, too much sun. When we got there the shades were up & the room was very hot, took long to cool the room. In the morning, we enjoy the outside light, though. It just seemed that we were in a very small dull room. Oh, we would have enjoyed a microwave in the room. We just expected a little bit more for the price we paid. But we made the best of it & enjoyed out time there. Thank you for your service in making it comfortable.

Great experience here, the room was great and the king bed was extremely comfortable. The staff friendly at the front desk and the restaurant and bar. Charles the bartender was amazing, very professional, and extremely friendly. Overall, will look to stay here again.