Guest User
January 2, 2025
An incredibly disappointing experience my family and I had at Club Med Grand Massif. As loyal Club Med customers and Gold Members we’ve come to expect a certain level of service. Unfortunately, the clubmed failed us Transportation Fiasco We had to walk a mile in the rain with two toddlers to get to the bus (wvwn if we booked a private transport) When I questioned the team member, they smugly explained that it was “private” because Club Med owned it, In-Stay Communication During our stay the lack of communication with the Gold team (Thomas and Bruno) was frustrating, especially since their role is to provide support for loyal members. Departure Day Chaos On the eve of our departure, the reception assured me my private transport was scheduled but they didn’t have the time The next morning, my wife went to reception to confirm the time, and this is where things got out of control. The reception and transportation managers insisted that we had no transportation booked and told us to arrange a taxi at our own expense. This was shocking, as I had been told the opposite the previous day. Last-Minute Resolution Finally, the Chef de Village intervened and arranged a private transport for us—but framed it as a “gift,” saying we hadn’t booked it. I tried to explain that I wasn’t looking for a favor; I simply wanted them to do their job. Unfortunately, my concerns were brushed aside, and we were left feeling like an inconvenience. Reflection on Club Med Grand Massif This was by far the most disorganized and frustrating experience we’ve ever had with Club Med. It’s deeply disappointing, especially after having had wonderful experiences at other locations. As we near Platinum level (over $100,000 spent), it’s sad to think we’ll never use those benefits because we won’t return to a Club Med resort. This experience has made it clear that we deserve better service for the loyalty and investment we’ve shown to your brand. I hope this feedback encourages improvements for future guests.