Holiday Inn Express Syracuse Airport

The hotel was a second choice as we are IHG members. Although it seems they updated it It sits behind a storage facility . The lady working breakfast couldn’t keep up with the coffee and wasn’t replenishing food timely . Others were yapping about no coffee They break down the stations before 10 which isn’t good . The other issue is not enough towels in the bathroom . Tv always a problem at every Holiday inn Have to switch channel by channel Guide option horrendous . One night works more than that pass

This is the closest hotel to the SYR airport and it definitely loves to tell people about that. The shuttle service is very helpful and is 24/7 which is great considering the roads weren’t very good (snow storm). The breakfast was pretty good and the lobby felt bright and inviting

I stayed at the hotel for two nights. While my stay was Ok, the hotel has been impossible to reach afterward. The email address listed on the website appears to be incorrect, and I have not received any response from the email address provided over the phone despite many tries. The phone number for the front desk does not work at the moment either. This lack of communication is very frustrating and disappointing.

We stayed here when we went to the Springsteen concert at the JMA Wireless Dome in April. The room was clean and comfortable. The hotel was hopping, but it was very quiet in our room. What set this hotel apart from others that I've stayed at was the service. Upon hearing that we were going to the concert, two staff members gave us tons of helpful advice regarding parking. Thanks to them, we had an easy time getting in and out of the show. If I'm ever in the area again, I will definitely stay here!

Steven at the front desk was absolutely wonderful, on the phone and in person. He was very friendly, personable and professional. Stayed may 31 checked out June 1. Clean room. Great location for our travels. ...................... ... ..

My sister and I (we're both over 70 years old) missed an airline connection at Syracuse International Airport (SYR). Very tired and needing a hotel room, we saw a sign that said the Holiday Inn Express (HIE) at SYR was nearby and that it had rooms at reasonable rates. We decided to stay at the HIE and were charged $377 for one night – when the HIE website advertises room prices for $110-$134 per night. Delta Airlines, who was responsible for the flight cancellation and subsequent hotel stay did provide us with a refund of $242.33 – which was very generous on their part. I first wrote a letter to HIE’s CEO about the situation and did not receive a response. I then emailed HIE and was told to contact Priceline, since they were the company through which the hotel booking was made. I contacted Priceline, but did not receive a reply from them either I informed the Federal Trade Commission of this incident and was told that they would add this incident to their database but would not contact HIE or Priceline directly. I am posting this comment for two reasons: 1. I want other Tripadvisor users to be aware of deceptive advertising by Holiday Inn Express and Priceline. 2. If anyone has ideas of other steps that I could take, I would very much like you to share them with me. Thank you very much for your time and help.