Z9474SZjosefs
May 24, 2024
My sister and I (we're both over 70 years old) missed an airline connection at Syracuse International Airport (SYR). Very tired and needing a hotel room, we saw a sign that said the Holiday Inn Express (HIE) at SYR was nearby and that it had rooms at reasonable rates. We decided to stay at the HIE and were charged $377 for one night – when the HIE website advertises room prices for $110-$134 per night. Delta Airlines, who was responsible for the flight cancellation and subsequent hotel stay did provide us with a refund of $242.33 – which was very generous on their part. I first wrote a letter to HIE’s CEO about the situation and did not receive a response. I then emailed HIE and was told to contact Priceline, since they were the company through which the hotel booking was made. I contacted Priceline, but did not receive a reply from them either I informed the Federal Trade Commission of this incident and was told that they would add this incident to their database but would not contact HIE or Priceline directly. I am posting this comment for two reasons: 1. I want other Tripadvisor users to be aware of deceptive advertising by Holiday Inn Express and Priceline. 2. If anyone has ideas of other steps that I could take, I would very much like you to share them with me. Thank you very much for your time and help.