Dream Apartments Adelphi Wharf

You can not have any confidence in a booking made with these people. I made a booking for Dreams Manchester apartments. Everything was approved and confirmed. Whilst driving up to Manchester on the night of the booking I had a call at 8.00pm from the management team to advise they could not honor my booking and were canceling. They had overbooked. This left me completely stranded. I couldnt get another room in Manchester at late notice as there were several events on in the city the following day. I believe this to be a scam in the trade. Oversell rooms in the hope someone does not show, it happens in 5% of cases apparently. A refund is not made for the late cancelation and the other booker takes the room meaning the room has been let for double the rate.

We had a booking for today, but the person who booked it cancelled even though they didn’t actually pay for the stay themselves . Whilst I know that’s not the hotels fault I’ve rang up lots over the past few days - I got through to someone once on Friday, explained the situation and asked if there was anything that could be done to help - seeing as it was none refundable and those who paid didn’t actually want it cancelled in the first place. A lady said she needed to check with her manager and get back to me - which I was happy with. Plenty more calls and a voicemail or two and still no answer/response the day we were due to check into 2 rooms. Considering the circumstances I’d have understood if nothing could be done and would have tried to arrange something else but the lack of reply has left us out of pocket and in limbo. ☹️

after booking and them taking £300 they told us we can’t stay as we’re not 21 even tho we all have 18 plus legal and real ID’s stating we’re adults. they then didn’t answer our calls and emails refund us pls

There was nowhere clearly stated about needing to pay a £200 security deposit when booking online but was told on arrival by a very rude member of staff, the same day as check in that this would be the case. Absoloute disgrace! £200 deposit for what??? No remote for the TV? Burn holes in the carpet? No heating in the bedroom? Rude security and reception? Lift broken? Absoloute joke of a place!!!! £200 deposit to be threatened that we would not get this back if the place was not how it was left when it was given in such a state! Rob you blind!!! Do not use this company

What appalling service myself, my partner and our friends received on 5th/6th November 2022 after having the misfortune of staying at Dream Apartments Manchester. During our stay we encountered a number of unsatisfactory service levels that need to be highlighted and actioned upon and I demand a response to this complaint after what can only be described as a horrendous experience. On Saturday 5th November, myself, my partner and his friends who had travelled over 300 miles to stay with us for the night after we had promised them a night to remember and booked what we believed to be a high standard of accommodation, soon to be proven wrong. We arrived at the hotel at roughly 12.45pm and we're aware that check in wasn't till 4pm however we had an event booked in Manchester at 1.30pm and were all aware that we couldn't check in till after this event. After struggling to find parking around the area, staff at Dream Apartments allowed us to park on the accommodation car park underground for an additional cost of £40 however documented on their welcome leaflet it states additional cost of £15 per day. This should have incurred us an additional £30 as there were 2 cars not £40 so we felt like we were being robbed to start with. Later that evening at roughly 6.30pm we checked into the accommodation, one set of keys was provided to us for a group of 5 people. We arrived in the apartment, quickly freshened up and left the apartment at roughly 19.15pm for a night out round Manchester, who knew at that point that the night ahead would involve sleeping on the back seat of a car or on the hard cold floors of the apartment corridors. After an amazing night out myself and my partner decided at 3am to call it a night and to return to the Apartment, we were both tired, cold and in need of some well-deserved rest, shortly realising that we unfortunately had lost the key to the room, unfortunate I know but mistakes happen we are only human at the end of the day. Upon arrival to the Apartments the reception area was closed however 2 male security guards were sat behind the desk. We apologised for the mishap and explained we had lost the keys, shortly to be informed that there was nothing that could be done and we had 2 options, stay in the apartment reception area sat on 2 grey plastic chairs or sleep in the car underground until 7am when Reception staff started there shift as there was no spare key as the master key didn't fit every room. Shocking to think that such poor service could be provided and when I am sure these unfortunate incidents happen regularly there was nothing that could be done. Needless to say myself and my partner decided to try and sleep in the car at least we would have the heater and could try and find some warm clothing jumpers coats etc that happened to be in the back of the car. We both stayed in the car on the back seat and had to turn off the heating in the car due to there being no air circulation on the underground car pa

The room was in a terrible condition with marks all over the walls, broken picture frames, stained sofa cushions, a window that was locked open, mould in the kitchen and bathroom, and a collapsed bed! There were no staff on hand to deal with our issues and ********** could not reach them via their contact details either. We left the night we arrived and the hotel refused to issue a refund and kept our security deposit. Stay well away from this hotel!