La Villa Mauresque

The hotel is charming and well located, but it falls short of a true 5-star experience. As frequent travelers who enjoy staying in luxury 5-star hotels around the world, we were disappointed that La Villa Mauresque didn’t live up to the level of service expected. We often stay at a particular 5-star hotel in Cassis that sets a much higher standard. Unfortunately, our sea view room at La Villa Mauresque did not match what was advertised on the website. We had to repeatedly request room service because it was overlooked, though the staff were kind and accommodating. The most frustrating moment was when we reserved a table for dinner at Bougainvillier and were told there were no available spots on the terrace. We suggested being seated under the pergola, where there were no guests, but the waiter refused, saying it was too far for the staff to serve. Minutes later, however, the staff set up chairs for a group of eight in that very area. This left us feeling undervalued as customers. Additionally, there are only two on-site restaurants. While Olivier offers a beautiful view, the menu is limited, and as we visited towards the end of the season, even fewer options were available. There were 2 starters and 2 main dishes out of 3 that were not available. The waitress was lovely and empathetic but unable to resolve the situation. Also, every Monday the other restaurant, the Bougainvillier is closed. It’s unfortunate because La Villa Mauresque has the potential to be a wonderful place to stay, but due to these issues, we won’t be returning.

I stayed at the Villa Mauresque with my girls - my wife of 9 years and my newly minted daughter, a mini dachshund of 4 months. They both enjoyed the amenities of this 5 * resort - the private access to the beach, the two private pools, gardens and both the Olivier and Bougainvillier restaurants. The staff was tops - multilingual and very polite, a credit to the hotel's manager. Everybody loved the wee puppy who pursues her life a spoile little doggy. The breakfast and lunch at the gourmet restaurant was fabulous.