Hotels Near The Lion and the Mermaid Bookstore in St. Augustine

My stay at this hotel was horrible, I made the booking for my family based on the great experiences I've had before with the Wyndham hotels. Upon arrival we were given a room that had a very bad smell, my daughter went to wash her hands and the sink was clogged, there was a fruit sticker left on the front of the counter, my husband was able to remove the stopper at the sink, which was very dirty, we called the front desk and they sent someone to fix it, when I looked behind a chair in the room there were candy wrappers on the floor, we requested to move to a different room. The new room seemed to be cleaner, it was in the back of the property a little far from the front desk. We called the day of the checkout to request towels around 8am, just to be told we had to go get them from the front desk because there was no delivery until 10am, keep in mind checkout was at 11am. Also, the coffee machine had an old filter sitting in it.

The system crashed and couldn't check in in time😫😫😫

We stayed here for two nights and made reservations through Holiday Inn. The price per night was close to $300, which was outrageous. But we wanted a Holiday Inn. There were very nice aspects to this hotel. But also some improvement, needed. On the plus side, our room was nice and clean although small. The bathroom was very roomy and we liked the Dove personal care products offered. The WIFI was a bit slow. But the beds were comfortable, so all good there. We arrived extra early (1 PM) and the guy at the desk, Andrew, couldn't have been more helpful! He checked on our room and found that indeed, we were able to check-in early. And he was very patient with us, explaining the many things to do and see around St. Augustine. He recommended Casa Reina for dinner, which we thoroughly enjoyed. He was definitely one of the highlights of our stay. We also talked to the house-keeping crew a number of times and they were always very pleasant. We looked into having breakfast the next morning and found the offerings weren't that appealing and the breakfast room very small. So we drove to the McDonald's down the street. It was nice that they offered coffee and hot water 24/7. There looked to be a nice pool, but the weather wasn't nice enough to swim. Our biggest complaint was the parking lot: it was extremely small and hard to drive around. It we had a big SUV, we probably wouldn't have been able to park here. This hotel was nice and close to Downtown. If we were younger, we could have walked across the bridge. If I had to plan this trip again, I would have tried to find a more reasonable hotel right Downtown where we could come and go, walk almost everywhere and not have to find (and pay) for a Downtown parking lot.

We enjoyed our stay at the Hyatt Place Vilano Beach. It was a close walk to a beautiful, clean beach. We were told the pool wasn’t warm, but turned out it was! We skipped swimming because we weren’t aware until it was too late. The breakfast was great and well stocked. We paid a little extra for a balcony but the view wasn’t good. Don’t waste your money on a balcony. We paid for valet parking which ended up not being necessary. There is plenty of street parking. It was overall a clean hotel and very friendly staff.

when we arrived, there was water dripping from the ceiling onto the desk. We were told it was from humidity. There was also water dripping on the floor. The first room we were in was a very last room at the end of the hall. even tho We reserved our rooms several weeks earlier. We are seniors with a walker so we requested a room close to the elevator. We arrived to get the very last room at the end of the hall even though there were empty rooms in between. After requesting another room we were moved the next day. The next room, we were in felt really damp, even the bed, carpet and counters felt damp. it got So bad the tile floors had pools of water. We requested maintenance who came and did some adjusting to the air conditioner and thermostat.. it Was so bad the next day, my nephew, put towels on the floor for us to walk on to keep from falling,We again called maintenance this guy didn’t see a problem. Finally we ask for the manager who moved us to another room. I want to say Vanassa at the front desk,the young lady in the dining room and the manager are wonderful but Hampton hotels are getting old they do a few cosmetic things but there are major issues. also, if you want to pay for an ocean view request the fourth floor if you’re down, you’re gonna have to try to look through the trees and you can barely see the ocean that is not worth paying the extra money for. This is the worst Hampton we have stayed in and we will be looking for other brands for upcoming trips. to be fair, they did give us one free night.