"Have a big cockroach in the room."

"First of all, I have no complaints about the hotel's interior facilities. The only thing that made me angry was the front desk staff who checked me in. He was a middle-aged white man. When I checked in, I noticed that the final payment amount was different from what the third-party platform had originally quoted. I asked him if there had been a mistake and mentioned the amount I should pay (my tone was polite and not offensive at all). Suddenly, his attitude changed, and he said, "I don't care. You have to pay the amount shown in our hotel system. If you're not ready to pay, then step aside—there are other guests waiting. Don't argue with me.,take it up with the third-party platform." His attitude was extremely rude, and I became anxious. After going back and forth for few minutes, I suggested paying first and asked if I could pay in cash. He refused, saying I had to pay by card. I became even more frustrated but eventually compromised and paid by card. Then he started being difficult again, claiming there was a problem with the computer and that even the final payment couldn't be processed at the moment, so he couldn't check me in. I was very hungry at the time and just wanted to check in quickly, drop off my luggage, and go eat. His stalling felt intentional, as if he was deliberately delaying my check-in. By then, 20 minutes had passed since I arrived at the hotel. I had no choice but to leave my luggage in the lobby, eat first, and then return to check in. An hour later, I came back to the front desk, but no one was there to assist me. I noticed him resting in a small room next to the desk and called him out. When it was time to pay, I asked again if I could pay in cash, and this time, he actually allowed it (absurd). I asked him to provide a receipt for the final payment so I could inquire with the third-party platform about the discrepancy in the amount. He became very impatient and told me he couldn't give me a receipt of what I paid, only allowing me to take a photo of a piece of paper that didn't even specify what the charge was for. I was really speechless—this was the worst front desk service I had ever experienced. The next day, the front desk staff was a Mexican boy, and his attitude was completely different. I guess I was just unlucky."

"This is a dump. Checked in at 8:30pm , front desk receptionist asked for my credit card and drivers license. I don’t understand why they needed documents especially my drivers license. Never had to do this at a prior hotel. Went to room , upon opening the door there was an overwhelming air freshener smell. The bath faucet water stream was poor at best. Makes you wonder how housekeeping was able to clean the sink. Shower was pitted and rust marks around drain and handle. Bedding was torn. Went to front desk and changed room. If it was not for the fact that it was late and we were checking out at 6am we would have changed hotels."

"For a hotel without breakfast, this was an excellent overnight stay: very clean room, pool by the roadside, very friendly receptionist, parking at the room. Top value for money! Highly recommended for those who want to enjoy breakfast in the DOS Café next door. Not far from the historic Augustine!"

"The hotel is clean and very close to the main location, so you can just wall for about 7-10 minutes"

"Very good service and everything very clean"

"The system crashed and couldn't check in in time😫😫😫"

"Less than 2km from the old town, the beds are super comfy, and there's an additional sofa bed. Breakfast is basic, and parking costs $10 per car. The front desk can book tickets for sightseeing tours, and they even offer discounts. There's a gas station and convenience store nearby, which is quite handy."

"The location of the hotel is great as it is in the old town centre where we could just pop on the town trolley at door. The trolley route covers all the spots we want to see there. Hotel room is clean and facilities in the room are good enough. Only the air conditioning heater is abit noisy throughout the night. Breakfast provided is of very limited choices."